Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Skilled MManager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Forward-thinking lleadership with. 20+ years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new projects.

  • Certified Hospitality Supervisor
  • Information tracking
  • Quality control optimization
  • Document management
  • Process improvement
  • Microsoft applications including Word, Excel, PowerPoint, Outlook 360. Sharepoint, Sabre CRS, Verint, Avaya and Cisco phone, Live person, Loyalty programs, Google Docs, Adobe other multimedia programs, CMS, Quickbooks expertise
  • Reporting skills
  • Employee motivation
  • Scheduling proficiency
  • Training coordination
  • Scheduling and calendar management
  • File and data retrieval systems
  • Ability to prioritize
  • CRM and office management software
  • Human resources best practices
  • Accounts payable and receivable
  • Event coordination
  • Report writing
  • Motivational leadership style
Supervisor , 01/2011 to 12/2019
General Dynamics Ordnance And Tactical SystemsHanover, PA,
  • Assessed employees’ strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
  • Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
  • Recommended and implemented [Type] and [Type] measures to improve production methods and quality of [Type] and [Type] products.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Conducted in-depth research on competitor trends, products and services.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Met with each associate to establish realistic monthly sales goals.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Delivered consistent one-on-one and group training sessions to help [Job title]s improve skills and selling techniques.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Used video conferencing solutions to communicate and train personnel in remote offices.
  • Reviewed customer complaints to determine appropriate methods for resolution.
  • Collaborated with other [Job title]s in meetings to brainstorm new ideas and discuss best ways to handle [Type] issues.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Ran [Timeframe] reports to assess individual and team performance and note areas requiring improvement.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Automated office operations, managed client correspondence and tracked records.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Food and Beverage Manager, 01/2007 to 12/2010
Accor HotelsSaint Louis, MO,
  • Hired qualified staff to fill all positions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Supervised staff preparing and ser
  • Reduce inventory waste 4% by overseeing use of ingredients to plan for costs, anticipated customer demand
  • Scheduled employees by assigning shifts.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Assisteownership with pricing by providing information about ingredient costs and correct portioning.
  • Interviewed, hired, and supervised all staff
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Dropped inventory costs 2% by evaluating and adjusting vendor options to obtain more favorable pricing.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Maintained tight financial controls with highly accurate daily registers.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Devised unique events and special promotions, including entertainment event to drive sales.
  • Improved daily business operations by effectively training bar staff members and servers on best practices and bar protocols.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
  • Maximized employee morale and corrected performance issues in accordance with established standards.
  • Trai 3 + staff members to enhance customer service and increase profits through suggestive selling.
  • Diminished financial discrepancies by accurately recording transactions in POS system while verifying daily bar staff receipts.
  • Improved customer base 2% through engaging in friendly chat with 2 customers daily.
  • Wrote operational manuals and created in-house documentation, including food and liquor inventory systems with QUICKBOOKS.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Monitored cash intake to eliminate discrepancies.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Managed customer service by training staff, overseeing operations and resolving issues quickly.
Reservation Agent, 01/2006 to 01/2007
Northern QuestAirway Heights, WA,
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Boosted bookings by [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Kept accurate knowledge of all types of rooms available at various resort locations.
  • Researched and resolved all customer issues.
  • Relayed information on availability, pricing and discounts to customers.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on product and service offerings.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Education and Training
Cosmetology Licens : Cosmetology , Expected in 1991
Metroplex Beauty School - Gun Barrel City, TX,
High School Diploma: , Expected in
Lewisville High School - Lewisville, TX


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School Attended

  • Metroplex Beauty School
  • Lewisville High School

Job Titles Held:

  • Supervisor
  • Food and Beverage Manager
  • Reservation Agent


  • Cosmetology Licens
  • High School Diploma

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