Skilled MManager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Forward-thinking lleadership with. 20+ years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new projects.
Skills
Certified Hospitality Supervisor
Information tracking
Quality control optimization
Document management
Process improvement
Microsoft applications including Word, Excel, PowerPoint, Outlook 360. Sharepoint, Sabre CRS, Verint, Avaya and Cisco phone, Live person, Loyalty programs, Google Docs, Adobe other multimedia programs, CMS, Quickbooks expertise
Reporting skills
Employee motivation
Scheduling proficiency
Training coordination
Scheduling and calendar management
File and data retrieval systems
Ability to prioritize
CRM and office management software
Human resources best practices
Accounts payable and receivable
Event coordination
Report writing
Motivational leadership style
Experience
Supervisor , 01/2011 to 12/2019 General Dynamics Ordnance And Tactical Systems – Hanover, PA,
Assessed employees’ strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
Coached and mentored [Number] staff members by offering constructive feedback and asking about long-term career growth goals.
Executed new training initiative to improve skills and develop leaders from within.
Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
Recommended and implemented [Type] and [Type] measures to improve production methods and quality of [Type] and [Type] products.
Coordinated day-to-day and long-term activities within various business platforms.
Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Conducted in-depth research on competitor trends, products and services.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Met with each associate to establish realistic monthly sales goals.
Mentored newly hired employees by explaining tactics for building sales pipelines.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Delivered consistent one-on-one and group training sessions to help [Job title]s improve skills and selling techniques.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Mitigated risk by ensuring regulatory compliance for required licensing.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
Used video conferencing solutions to communicate and train personnel in remote offices.
Reviewed customer complaints to determine appropriate methods for resolution.
Collaborated with other [Job title]s in meetings to brainstorm new ideas and discuss best ways to handle [Type] issues.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Ran [Timeframe] reports to assess individual and team performance and note areas requiring improvement.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Automated office operations, managed client correspondence and tracked records.
Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Food and Beverage Manager, 01/2007 to 12/2010 Accor Hotels – Saint Louis, MO,
Hired qualified staff to fill all positions.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Supervised staff preparing and ser
Reduce inventory waste 4% by overseeing use of ingredients to plan for costs, anticipated customer demand
Scheduled employees by assigning shifts.
Priced and ordered food products, kitchen equipment and food service supplies.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve service and team performance and boost business sustainability.
Assisteownership with pricing by providing information about ingredient costs and correct portioning.
Interviewed, hired, and supervised all staff
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Dropped inventory costs 2% by evaluating and adjusting vendor options to obtain more favorable pricing.
Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
Maintained tight financial controls with highly accurate daily registers.
Planned and updated menus to capitalize on changing trends in customer preferences.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Worked with management to plan and implement special events to boost customer numbers and profits.
Devised unique events and special promotions, including entertainment event to drive sales.
Improved daily business operations by effectively training bar staff members and servers on best practices and bar protocols.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
Maximized employee morale and corrected performance issues in accordance with established standards.
Trai 3 + staff members to enhance customer service and increase profits through suggestive selling.
Diminished financial discrepancies by accurately recording transactions in POS system while verifying daily bar staff receipts.
Improved customer base 2% through engaging in friendly chat with 2 customers daily.
Wrote operational manuals and created in-house documentation, including food and liquor inventory systems with QUICKBOOKS.
Monitored patrons to keep alcohol consumption in designated areas.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Monitored cash intake to eliminate discrepancies.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Reservation Agent, 01/2006 to 01/2007 Northern Quest – Airway Heights, WA,
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Boosted bookings by [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Kept accurate knowledge of all types of rooms available at various resort locations.
Researched and resolved all customer issues.
Relayed information on availability, pricing and discounts to customers.
Verified guest information and payment options ensuring accuracy and completeness.
Reviewed guest information and payment options, checking for accuracy and completeness.
Suggested amenities suited to clients' needs.
Built customer confidence by actively listening to concerns and giving appropriate feedback.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Educated customers on product and service offerings.
Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Education and Training
Cosmetology Licens : Cosmetology , Expected in 1991 Metroplex Beauty School - Gun Barrel City, TX, GPA:
High School Diploma: , Expected in Lewisville High School - Lewisville, TX GPA:
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