Seeking an opportunity with a stable company; where I can use my knowledge and customer service experience and expand with a company. Experience in Windows environment, Excel, Lotus, Word, Access, PowerPoint, Right fax, Marco's, Correspondences letters, Point file, Internet, 10-key by touch, and Yardi Voyage. Dispatching experience, collection, record keeping, experience in customer service, including communicating with customer over the telephone. Underwriting and funding experience, strong organizational and communications skills. Ability to work with minimal supervision, assume multiple tasks and establish priorities to meet standards. Understanding of residential mortgage loan terminology, credit process, documentations and mortgage origination process from submission to funding. Experience with Conventional, FHA/VA loans conforming and non-conforming, also experienced in property management. Ability to make decisions, exercise judgment and interface effectively with all levels of staff.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Customer service expert
Telephone inquiries specialist
06/2010 to 08/2015
SupervisorVerizon Wireless － Sacramento, California
Direct a team of up to 15 customer service representatives to exceed service expectations.
Provided performance coaching and implemented strategies for career development.
Analyzed team and individual statistics; prepared reports; devised and implemented incentive to improve stats.
Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
Resolve escalated customer complaints in a timely and empathetic manner.
02/2007 to 06/2010
Property Manager AssistantRam Commercial Property － Sacramento, California
Lease apartments, commercial and single-family residence homes reaching sale goals for the month.
Conduct open house, process credit report to qualify potential residents.
Schedule property tour, handle telephone inquires on application status request additional information if needed.
Approved and declined applications based on qualification.
Input resident lease and contact information into Yardi database.
Created Outlook file for resident with all property owner maintenance, lease documents and work order approval.
Collect rent, deposits fees for move-in and move-out.
Maintain logs for Maintenance key track, Essential Lead Maintenance (EMP), and Project Lists for individual properties Unit turnover List and key log for maintenance.
Writing work orders for Maintenance department based on information from tenants, technicians or based on information gathered from site visit.
Follow up on work orders within 24 hours and handle resident complaints.
Notify manager of safety concerns.
Other duties include office support and on-call emergency response.
08/2004 to 05/2006
Loan ProcessorAmeriquest Mortgage Company － Sacramento, California
Obtained all documents in order to determine client's approval.
Ran credit checks, ordered title, verified employment history.
Set up signing appointment.
Met monthly volume goals, ensuring timely funding, and accuracy of all documents.
Other duties include but not limited to, issuing checks, order supplies, conducting daily meetings, responsible for managing all documents in a timely and organized manner.
Train new employees.
08/2003 to 08/2004
New Group ProcessorBlue Shield of California － Lodi, California
Proven problem solving, negotiations, and decision-making with customer in a fast-paced environment.
Evaluate employer and employee information to verify health coverage eligibility and identify discrepancies and/or potential fraud on standard cases.
Scrub new group cases for eligibility approval, requested additional information if needed.
Make sure assigned cases are process within timely matter.
Determine the appropriated RAF using the tools and guidelines provided by the underwriting department.
Educated employers on BlueShield products to influence employees to enroll and renew in BlueShield services.
08/2002 to 08/2003
Underwriter AssistantBlue Shields of California Lodi － El Dorado Hills, California
Maintain timely and accurate tracking of Group Data base (Access and Excel).
Re-enroll and cancel all approved employee medical insurance.
Gathered all required information in order to obtain approval.
Accurate research and timely responds to relaying/communicate information to other departments and e-mails.
Assisted underwriter in every aspect of the position.
Ran monthly reports on each underwriter in order to ensure our goals are met.
Sacramento City College － Sacramento, California Accounting
Principals of Real Estate CertificateColdwell Banker － Sacramento, California
Certificate, Business AdministrativeSawyer Business College － San Jose, California
Administrative, RAF, coaching, credit, client, customer service, Data base, database, decision-making, fast, insurance, managing, meetings, Access, Excel, office, Outlook, negotiations, problem solving, Real Estate, research, safety, statistics, telephone, underwriter, underwriting