supervisor resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Processes and procedures
Goal-oriented
Lead generation
Contract development and management
Issue and conflict resolution
Key accounts and territory management
Multitasking
Team management
Team building
Experience
12/2021 to 02/2022
SupervisorLaz Parking – Fletcher, NC,
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Created training manual for employees to use as reference guide.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
03/2019 to 02/2022
Account SpecialistExperian – Costa Mesa, CA,
Upheld compliance, quality and service standards.
Established accounts for new customers and updated existing accounts with current demographic and order information.
Resolved problems by performing both routine and complex account updates.
Used networking, customer service and interpersonal skills to connect with potential customers and make sales.
Tracked customer desires and dislikes in order to help management understand needs and update offerings.
Established and enforced sales goals to boost team success.
Capitalized on upsell opportunities by offering additional product and service options to customers.
Promoted target products during special promotions through cold and warm calling.
Developed and implemented advertising strategies to drive substantial growth.
Cold called potential customers and maintained above average conversion rate on leads.
Formulated plans to expand business operations, growing overall territory and client base.
09/2017 to 03/2019
Assistant Store ManagerCycle Gear Inc. – Riverdale, UT,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Created engaging merchandise presentations to motivate impulse purchases.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
05/2013 to 07/2017
CosmetologistBoyne Resorts – Newry, ME,
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Assisted with basic bookkeeping, filing and maintaining clients' records.
Evaluated client's hair and physical features to determine style and cut plans.
Applied makeup to achieve desired day-to-day and special event looks.
Beautified customers by performing facials and waxing.
Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Collected payment from customers and scheduled next appointments.
Recommended styles and treatments based on clients' needs and appearances.
Provided comprehensive hair treatments for various types of hair.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
Handled cash and credit card payments daily with consistent accuracy.
Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Education and Training
Expected in 09/2017 to to
Associate in Office Technology : Office Technology Rich Mountain Community College - Mena, AR GPA:
Expected in 05/2012 to to
Certificate : Cosmetology Mena Cosmetology College - Mena, AR GPA:
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