Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers years of experience leading talented teams and exceeding objectives.
Skills
Processes and Procedures
Program Evaluation
Improvement Plan Knowledge
Quantitative Skills
Experience in Leadership
Good Work Ethic
Active Listening
People Skills
Team Management
Reliable & Trustworthy
Team Building
Training & Development
Customer Service
Supervision & Leadership
Friendly, Positive Attitude
Experience
06/2018 to Current
SupervisorAmc Entertainment Inc. – San Jose, CA,
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Reviewed completed work to verify consistency, quality and conformance.
Established and enforced clear goals to keep employees working collaboratively.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Maintained positive working relationship with fellow staff and management.
Evaluated needs of departments and delegated tasks to optimize overall production.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
06/2017 to 12/2018
Shift LeaderMajor Food Group – Dallas, TX,
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Supervised and led employees to maintain productivity and customer service levels.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Checked orders for quality and completeness.
Educated customers about offerings, promotions and pricing to boost sales.
Coached team members to increase productivity and reduce workplace accidents.
Managed daily workflow and scheduled staff for adequate coverage.
Maintained positive working relationship with fellow staff and management.
02/2017 to 12/2018
Crew Team MemberCulvers Restaurant – Aberdeen, SD,
Greeted customers and cultivated positive experiences in line with company standards.
Washed dishes, cleaned countertops and sanitized high-use areas.
Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
Followed orders of senior leadership with exacting accuracy in moment and without question.
Inspected food products for quality and consistency and reported concerns to cooks.
Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
Served food quickly for positive guest experiences.
Interacted pleasantly with guests to deliver quality customer service.
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Organized and restocked supplies to support operations and team productivity.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Took orders from patrons and input selections into store computer system.
Presented orders to guests within anticipated service times.
Upheld high standards of productivity and quality in operations.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Packaged menu items into bags or trays and placed drink orders into carriers.
Stocked shelves and cases with new or transferred items.
Prepared food for various recipes by washing, peeling and dicing ingredients.
Prepared quality products while maintaining portion control and presentation within service goal times.
Explained current promotional information and items to patrons.
Assisted patrons in making menu selections.
03/2015 to 12/2016
PackerSonoco Products Co, – Hayward, CA,
Assembled customer orders from stock and packed items in boxes.
Arranged items on pallets according to size and weight.
Verified labels for appropriate order numbers and item specifications.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Marked and labeled containers with accurate shipping information to prevent delays.
Weighed or counted items for distribution to conform to company standards.
Notified team leader of product discrepancies and equipment malfunctions.
Trained new employees regarding warehouse procedures and standards.
Adhered to product safety and hygiene guidelines for health and regulatory compliance.
Operated hand trucks, pallet jacks and forklifts to move materials.
Accomplished production goals by working with speed and accuracy.
Obtained, moved and sorted products and materials.
Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Loaded materials and products into package processing equipment.
Measured, weighed and counted products and materials.
Cleaned containers, supplies or work areas using cleaning solutions.
Examined and inspected containers, materials or products to meet quality specifications.
Marked and labeled containers, container tags or products using marking tools.
Recorded product, packaging and order information on forms and records.
Unpacked, verified and recorded incoming merchandise or material.
Placed or poured products or materials into containers or filled containers from spouts or chutes.
Education and Training
Expected in 05/2016 to to
High School Diploma: Edgecombe Community College - Tarboro, NC GPA:
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