supervisor resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Enthusiastic Human Services Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the importance of family focused services in a friendly environment. Motivated to learn, grow and excel .
Skills
Written and verbal communication
Training and mentoring
Treatment Planning
Social Services
Regulations and Policies
Case Information Confidentiality
Client interaction
Organization and Time management
Excellent work ethic
Good listening skills
Leadership
Staff Management
Education
Kaplan UniversityDavenport, IAExpected in ā āAssociate of Science:Interdisciplinary Studies - GPA:Graduated cum laude
ICM School Of BusinessPittsburgh, PAExpected in ā āDiploma:Medical Office Assistant - GPA:
University Of PittsburghPittsburgh, PAExpected in ā āChild Wefare Training Program:GPS Caseworker - GPA:
Kaplan UniversityDavenport, IAExpected in ā āBachelor of Science:Psychology - GPA:
GPA: 3.90, Graduated Magna Cum Laude
Work History
Infosys - Supervisor Melville, NY, 07/2012 - Current
Currently supervise three programs,Parent Education, Perinatal and Independent Living.
Supervise a unit of six employees for last three years.
Prior to being a supervisor was a GPS County Caseworker, Perinatal Caseworker and Parent Education instructor.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Kept and established comprehensive case files to support proper documentation and record retention.
Participated in trainings and seminars to improve skills set and knowledge.
Interviewed applicants for services and supported application completion as necessary.
Reported child abuse in accordance with legal standards of mandatory reporters.
Interviewed individuals and families to assess needs and provide informational resources.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Department Of Veterans Affairs - County Caseworker Corona, CA, 07/2012 - Current
Documented data and completed accurate updates to case records.
Interviewed individuals and families to assess needs and provide informational resources.
Completed home welfare checks to align with state and program guidelines.
Organized activities for birth parents and in-home support counselors.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Handled client correspondence and tracked records to foster office efficiency.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Shamrock Solutions Inc - Therapeutic Support Staff Member City, STATE, 05/2010 - 05/2011
Worked with interdisciplinary treatment team to develop treatment plans.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Advocated for placement of patients into community-based treatment settings.
Documented all patient information, treatment plans, and patient responses.
Recommended therapeutic action plans and treatments based on results from behavioral assessments.
Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
Tracked progress according to goals for all interventions.
Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Guided clients in development of skills and cognitive behavioral therapy techniques.
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