Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Supervisor demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am accomplished and recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Processes and procedures
  • Reliable, always on time
  • Goal-oriented
  • Issue and conflict resolution
  • Active listening
  • Supervision
  • Working collaboratively
  • Friendly, positive attitude
  • Decision-making
  • Staff management
  • Staff evaluations
  • Quality improvements
  • Cleaning practices
  • Supply inventory management
  • Employee training
  • Chemical handling
  • Stocking janitorial closets with proper supplies to ensure employees are able to do their jobs to the fullest.
  • Exceptional time management
  • Janitorial equipment familiarity
  • Mixing cleaning chemicals
  • Staff supervision
Education and Training
Slidell High School Slidell, LA Expected in 05/2016 High School Diploma : - GPA :
Northshore Technical Community College - Sullivan Lacombe, LA, Expected in : Criminal Justice - GPA :
Experience
Infosys - Supervisor
Mclean, VA, 06/2021 - Current
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Assisted Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Organized supplies for use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Advance Auto Parts - Manager
Powell, OH, 03/2016 - 06/2020
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Identified business issues, creating customized solutions for individual problems.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Coordinated work of 8 employees by offering clear direction and motivational leadership.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sprouts Farmers Market - Self Checkout Host
Rancho Cucamonga, CA, 07/2018 - 05/2020
  • Watched entering and leaving guests for suspicious behavior.
  • Provided assistance to front-line cashiers during busy time periods.
  • Offered friendly greetings and assistance to incoming customers.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Maintained work area in clean and neat manner.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed returned items in accordance with store policy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Greeted customers promptly and responded to questions.

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Resume Overview

School Attended

  • Slidell High School
  • Northshore Technical Community College - Sullivan

Job Titles Held:

  • Supervisor
  • Manager
  • Self Checkout Host

Degrees

  • High School Diploma
  • Some College (No Degree)

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