Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Supervisor with two years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. I am also a responsible food preparation team leader offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.

  • Supervised team of five staff members.
  • Increased team productivity by implementing key process improvements.
  • Efficiently served more than 50 satisfied customers during an average shift at the drive up window.
  • Promoted to Crew Shift Leader after less than four months of employment.
  • Increased productivity by revamping workflow and restructuring line.
  • Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
  • Priority management
  • Team Building
  • Consulting
  • Project Management
  • Training and mentoring
  • Strategic Planning
  • Leadership
  • Staff Management
  • Negotiation
  • Search Engine Optimization
  • Windows experience
  • Sales and marketing
  • Creative merchandising
  • Upselling Products and Services
  • De-escalation Techniques
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Time Management
  • Proficiency in Microsoft Office and G Suite
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Detail-Oriented
  • Credits and Refunds
  • Complaint Resolution
  • Cleaning and Sanitizing
  • Cash Register Operations
  • Pricing and Markdowns
  • Customer Relations
  • Staff Supervision
  • Payment Processing
  • Problem Solving
  • Reliable and Responsible
  • Employee Training
  • Food spoilage prevention
  • Food preparation and safety
  • Food plating and presentation
  • New hire training
  • Hospitality service expertise
  • Order delivery practices
  • Kitchen equipment operation and maintenance
  • Strong attention to safe food handling procedures
Work History
09/2018 to 02/2020
Supervisor Infosys Nashville, TN,
  • Delegating tasks and setting team goals.
  • Oversee day to day operations and discover training needs and provide coaching.
  • Instruct and train other kitchen staff in preparation, cooking, garnishing, and presentation of food and dishes.
  • Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practice
  • Ensure all food and other items are stored properly and check the quality of ingredients
  • Ensured cooked food was correct temperature according to compliance guidelines and maintained recipe quality.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw and optimized work of five crew members performing high-quality work.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Worked with management team to implement proper division of responsibilities.
09/2018 to 02/2020
Cashier Rural King Cross Lanes, WV,
  • Welcome customers, answer their questions, help them locate items, and provide advice or recommendations.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
09/2018 to 02/2020
Lead Cook Yavapai Regional Medical Center Payson, AZ,
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Interviewed, trained and hired three staff members since 2018, improving kitchen operational flow.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supervised line cooks to monitor food safety and order accuracy.
  • Took over line positions in event of emergency.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
01/2009 to Current
Housekeeper/Caregiver Volunteers Of America Minneapolis, MN,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed waste paper and other trash from premises to designated area.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Dusted picture frames and wall hangings with cloth.
  • Created and implemented diverse educational strategies to boost development.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Expected in 06/2021
High school diploma: General Studies
Mountain View High School - San Jacinto, CA,
  • Food Handler's card

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School Attended

  • Mountain View High School

Job Titles Held:

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  • High school diploma

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