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Dedicated Supervisor with two years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. I am also a responsible food preparation team leader offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
- Supervised team of five staff members.
- Increased team productivity by implementing key process improvements.
- Efficiently served more than 50 satisfied customers during an average shift at the drive up window.
- Promoted to Crew Shift Leader after less than four months of employment.
- Increased productivity by revamping workflow and restructuring line.
- Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
- Priority management
- Team Building
- Consulting
- Project Management
- Training and mentoring
- Strategic Planning
- Leadership
- Staff Management
- Negotiation
- Search Engine Optimization
- Windows experience
- Sales and marketing
- Creative merchandising
- Upselling Products and Services
- De-escalation Techniques
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Time Management
- Proficiency in Microsoft Office and G Suite
- Patient and Empathetic
- Excellent Attention to Detail
- Proactive Self-Starter
| - Cultural Awareness and Sensitivity
- Detail-Oriented
- Credits and Refunds
- Complaint Resolution
- Cleaning and Sanitizing
- Cash Register Operations
- Pricing and Markdowns
- Customer Relations
- Staff Supervision
- Payment Processing
- Problem Solving
- Reliable and Responsible
- Employee Training
- Food spoilage prevention
- Food preparation and safety
- Food plating and presentation
- New hire training
- Hospitality service expertise
- Order delivery practices
- Kitchen equipment operation and maintenance
- Strong attention to safe food handling procedures
|
09/2018 to 02/2020 Supervisor Infosys – Nashville, TN,
- Delegating tasks and setting team goals.
- Oversee day to day operations and discover training needs and provide coaching.
- Instruct and train other kitchen staff in preparation, cooking, garnishing, and presentation of food and dishes.
- Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practice
- Ensure all food and other items are stored properly and check the quality of ingredients
- Ensured cooked food was correct temperature according to compliance guidelines and maintained recipe quality.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw and optimized work of five crew members performing high-quality work.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Worked with management team to implement proper division of responsibilities.
09/2018 to 02/2020 Cashier Rural King – Cross Lanes, WV,
- Welcome customers, answer their questions, help them locate items, and provide advice or recommendations.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
09/2018 to 02/2020 Lead Cook Yavapai Regional Medical Center – Payson, AZ,
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Interviewed, trained and hired three staff members since 2018, improving kitchen operational flow.
- Taught kitchen staff safety protocols and restaurant standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supervised line cooks to monitor food safety and order accuracy.
- Took over line positions in event of emergency.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
01/2009 to Current Housekeeper/Caregiver Volunteers Of America – Minneapolis, MN,
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept building entryway glass clean and polished for professional presentation.
- Removed waste paper and other trash from premises to designated area.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Dusted picture frames and wall hangings with cloth.
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Expected in 06/2021 High school diploma: General Studies
Mountain View High School - San Jacinto, CA,
GPA:
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