Dedicated Supervisor with two years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity. I am also a responsible food preparation team leader offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
Accomplishments
Supervised team of five staff members.
Increased team productivity by implementing key process improvements.
Efficiently served more than 50 satisfied customers during an average shift at the drive up window.
Promoted to Crew Shift Leader after less than four months of employment.
Increased productivity by revamping workflow and restructuring line.
Improved customer satisfaction by addressing concerns promptly and to complete satisfaction.
Skills
Priority management
Team Building
Consulting
Project Management
Training and mentoring
Strategic Planning
Leadership
Staff Management
Negotiation
Search Engine Optimization
Windows experience
Sales and marketing
Creative merchandising
Upselling Products and Services
De-escalation Techniques
Data Entry and Maintenance
Courteous with Strong Service Mindset
Time Management
Proficiency in Microsoft Office and G Suite
Patient and Empathetic
Excellent Attention to Detail
Proactive Self-Starter
Cultural Awareness and Sensitivity
Detail-Oriented
Credits and Refunds
Complaint Resolution
Cleaning and Sanitizing
Cash Register Operations
Pricing and Markdowns
Customer Relations
Staff Supervision
Payment Processing
Problem Solving
Reliable and Responsible
Employee Training
Food spoilage prevention
Food preparation and safety
Food plating and presentation
New hire training
Hospitality service expertise
Order delivery practices
Kitchen equipment operation and maintenance
Strong attention to safe food handling procedures
Work History
09/2018 to 02/2020
SupervisorInfosys – Nashville, TN,
Delegating tasks and setting team goals.
Oversee day to day operations and discover training needs and provide coaching.
Instruct and train other kitchen staff in preparation, cooking, garnishing, and presentation of food and dishes.
Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practice
Ensure all food and other items are stored properly and check the quality of ingredients
Ensured cooked food was correct temperature according to compliance guidelines and maintained recipe quality.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Oversaw and optimized work of five crew members performing high-quality work.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Worked with management team to implement proper division of responsibilities.
09/2018 to 02/2020
CashierRural King – Cross Lanes, WV,
Welcome customers, answer their questions, help them locate items, and provide advice or recommendations.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
09/2018 to 02/2020
Lead CookYavapai Regional Medical Center – Payson, AZ,
Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
Interviewed, trained and hired three staff members since 2018, improving kitchen operational flow.
Taught kitchen staff safety protocols and restaurant standards.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Supervised line cooks to monitor food safety and order accuracy.
Took over line positions in event of emergency.
Delegated jobs within kitchen depending on restaurant traffic and employee skill.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
01/2009 to Current
Housekeeper/CaregiverVolunteers Of America – Minneapolis, MN,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Kept building entryway glass clean and polished for professional presentation.
Removed waste paper and other trash from premises to designated area.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Accepted accountability for all assigned building keys, master keys and access cards.
Returned emptied garbage receptacles to proper locations.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Dusted picture frames and wall hangings with cloth.
Created and implemented diverse educational strategies to boost development.
Maintained effective schedule balance between rest periods, active play and instruction.
Enforced rules and managed behavior through developmentally appropriate discipline.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Kept notes of behavior issues, food served and medications administered to children.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Expected in 06/2021
High school diploma: General Studies Mountain View High School - San Jacinto, CA, GPA:
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