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Supervisor Resume Example

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SUPERVISOR
Summary

Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.

Skills
  • Knowledgeable in POS systems
  • Goal-oriented
  • Processes and procedures
  • Conflict resolution
  • Process improvement
  • Complaint resolution
  • Sales tactics
  • Systems and automation applications
  • Lead generation
  • Mentoring and coaching
  • Key accounts and territory management
  • Personnel management
  • Brand management
  • Inventory Management
  • Team building
  • MS Office
Experience
UPS | Cranbury, NJSupervisor09/2019 - Current
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Maintained high level of morale and team-work on production floor through frequent communication with 22 employees.
  • Conducted training needs assessments and provided ongoing training for staff.
Lorraine's House Of Styles | Hoboken, NJFront Desk Receptionist10/2019 - 11/2019
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Managed all front desk operations for busy high-volume salon.
Lightbridge Academy | North Brunswick, NJTeacher Assistant02/2018 - 09/2019
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Supervised 18 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
Roadrunner Sports | North Brunswick, NJRetail Sales Associate03/2017 - 02/2018
  • Provided every customer with professional and polite support for sales and service needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Fostered customer retention by assessing and meeting product needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Managed cash register operations using POS system including processing sales and returns.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Promoted brand through event marketing, demonstrations and sales.
Education and Training
Innovate Salon Academy | South Plainfield, NJCertificate in CosmetologyExpected in 07/2020
North Brunswick Township High School | North Brunswick, NJHigh School Diploma06/2015
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Resume Overview

Companies Worked For:

  • UPS
  • Lorraine's House Of Styles
  • Lightbridge Academy
  • Roadrunner Sports

School Attended

  • Innovate Salon Academy
  • North Brunswick Township High School

Job Titles Held:

  • Supervisor
  • Front Desk Receptionist
  • Teacher Assistant
  • Retail Sales Associate

Degrees

  • Certificate in Cosmetology
    High School Diploma

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