Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Goal-oriented
Processes and procedures
Brand management
Capital improvement planning
Issue and conflict resolution
Computer skills
Multitasking
Troubleshooting
Leadership
Working collaboratively
Conflict resolution
Organizational skills
Reliable and trustworthy
Contract development and management
Education and Training
Hayward High SchoolHayward, CAExpected in 06/2003 – –High School Diploma: - GPA:
Chabot CollegeHayward, CAExpected in 06/2006 – –Associate of Arts:Administrative Assistance And Secretarial Science - GPA:
Cal State East Bay Hayward Hayward, CAExpected in 08/2008 – –Bachelor of Science:Human Development And Family Studies - GPA:
Experience
John Deere - Supervisor Coffeyville, KS, 06/2006 - Current
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 60 staff members through constructive feedback to develop long-term career goals.
Conducted employee evaluations and reviews.
Created training manual for employees to use as reference guide.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coached staff on strategies to enhance performance and improve customer relations.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Borden Dairy - Security Guard League City, TX, 06/2003 - 08/2019
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Warned persons of rule infractions or violations and evicted violators from premises.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Monitored access control systems and key code records for suspicious activities.
Guarded restricted areas to prevent unauthorized entry.
Supervised property entrances and exits and monitored employee safety.
Managed employee access, including security roles and permissions.
Operated and maintained x-ray and metal detection devices at building checkpoints.
University Of Wisconsin Madison - Shift Manager Sturgeon Bay, WI, 06/2002 - 06/2003
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Directed employees through daily routines.
Handled any customer complaints, questions and inquiries.
Trained new employees on company policies, procedures, techniques and customer service standards.
Sp Plus Corporation - Cashier Scottsdale, AZ, 06/2001 - 06/2002
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Answered customer quests, provided store information and escorted to desired store areas.
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