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Supervisor Resume Example

Resume Score: 80%

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SUPERVISOR
Summary

High-energy bringing leadership skills and [Industry] knowledge developed over [Number]-year career. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.

Skills
  • Goal-oriented
  • Process improvement
  • Processes and procedures
  • Leadership
  • Public speaking
  • Relationship development
  • Project organization
  • Planning and coordination
  • Problem resolution
  • Organization
  • Team building
  • Supervision
  • Customer service
  • Team management
  • Communications
  • Complaint resolution
  • Sales tactics
Experience
Dunkin' Donuts | Lowell, MASupervisor01/2020 - 10/2020
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Provided ongoing training to address staff needs.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Developed position rotation to support continuous improvement and operator development.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and enforced clear goals to keep employees working collaboratively.
Market Basket | Lowell, MACake Decorator03/2020 - 08/2020
  • Produced frostings and creams for cakes and other edibles.
  • Stocked shelves and ordered inventory when product stock became low.
  • Assembled, prepared, decorated and frosted average of [Number] cakes per shift.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Created attractive dessert trays for catering events.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Recruited, trained and supervised [Number] bakery staff members for full integration within kitchen area.
  • Designed and implemented new bakery menu, emphasizing local produce, resulting in [Number]% increase in sales.
Macy's | Burlington, MASales Associate02/2019 - 01/2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Recommended optimal merchandise based on customer needs and desires.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
My mother | Lowell, MAHome Health Aide04/2019 - 07/2019
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Education and Training
Greater Lowell Technical High School | Tyngsboro, MAHigh School Diploma05/2020
  • Major in [Subject] Culinary Arts
  • [Number] GPA 2.8
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Resume Overview

Companies Worked For:

  • Dunkin' Donuts
  • Market Basket
  • Macy's
  • My mother

School Attended

  • Greater Lowell Technical High School

Job Titles Held:

  • Supervisor
  • Cake Decorator
  • Sales Associate
  • Home Health Aide

Degrees

  • High School Diploma

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