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Supervisor Resume Example

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SUPERVISOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Knowledgeable in Transportation
  • Leadership
  • Process improvement
  • Goal-oriented
  • Issue and conflict resolution
  • Customer service
  • MS Office
  • Organization
  • Excel
  • Planning and coordination
Experience
Transdev | Columbia, SCSupervisor01/2017 - Current
  • Work every position Dispatcher, Road Supervisor, Transit Station(COMET CENTRAL STATION), Floater, along with being a time player, by getting behind the wheel and drive routes when needed.
  • Directed and motivated team of 100 professional driver operators in transportations setting.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including on boards and trails checks.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Assessed various driving routes and identified best paths, when having to reroute off routes.
  • Created next days work schedules and dispatched drivers to various to different routes when needed.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with all employees and passengers.
  • Trained and evaluated employees to ensure work performance met company standards.
  • Optimized delivery routes, taking into account traffic, road conditions and other factors.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
Transdev | Columbia, SCDural Rate/Operator03/2010 - Current
  • Tracked driver behavior and tasks, including timekeeping and attendance.
  • Investigated collisions and passenger injuries, documenting all incidents in reports.
  • Oversaw scheduling for day-to-day activities of 100 transportation employees.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
  • Received and submitted passenger fares.
  • Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
  • Assisted disabled passengers in boarding and exiting bus.
  • Maintained timely adherence to schedules and safety protocols.
  • Provided information to passengers, including route, schedule and fares.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Transported passengers on predetermined routes while following local traffic regulations.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Delivered tickets and lost/found items to customer locations.
  • Improved operations byworking with team members and customers to find workable solutions.
Bowhead | Columbia, SCDriver02/2018 - 04/2020
  • Created agendas and materials for team meetings to get missions accomplished, on time, no exceptions.
  • Transportation on Fort Jackson Base.
  • A lot of confidential information that by law I am not allow to share or discuss due to a sign agreement with the government.
Education and Training
Columbia High School | Columbia, SCHigh School Diploma2000
Hutchinson Community College | Hutchinson, KSAssociate of Arts in Business Management2002
Armstrong Atlantic State University | Savannah, GABachelor of Arts in Business Administration And Management2004

Changed school due to parent sick in Columbia SC, continued school at Midlands Tech, Beltline Campus.

Certificates Completed coureses

Successfully Completed: Unit 1: Roles & Responsibilities, Unit 2: Understand Human Behavior & Identifying and Removing Risk from the Environment,

Unit 3: Why People Have Accidents, Unit 4: Behavior-Based Safety, Unit 5: Building and Sustaining a Safety-Centric Culture, Unit 6: Communication Principles, Unit 7: Communication Techniques, Unit 8: Leadership Principles Part 1 & 2, Unit 10: Leadership Techniques Part 1 & 2, Unit 12: Building Trust

Unit 3: Why People Have Accidents, Unit 4: Behavior-Based Safety, Unit 5: Building and Sustaining a Safety-Centric Culture, Unit 6: Communication Principles, Unit 7: Communication Techniques, Unit 8: Leadership Principles Part 1 & 2, Unit 10: Leadership Techniques Part 1 & 2, Unit 12: Building Trust,

Effective Listening (ILT), Data Security Awareness, Communication Skills Verbal/Nonverbal (ILT).

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Resume Overview

Companies Worked For:

  • Transdev
  • Bowhead

School Attended

  • Columbia High School
  • Hutchinson Community College
  • Armstrong Atlantic State University

Job Titles Held:

  • Supervisor
  • Dural Rate/Operator
  • Driver

Degrees

  • High School Diploma
    Associate of Arts in Business Management
    Bachelor of Arts in Business Administration And Management

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