Supervisor resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Knowledgeable in Transportation
Leadership
Process improvement
Goal-oriented
Issue and conflict resolution
Customer service
MS Office
Organization
Excel
Planning and coordination
Education and Training
Columbia High SchoolColumbia, SCExpected in 2000 ā āHigh School Diploma: - GPA:
Hutchinson Community CollegeHutchinson, KSExpected in 2002 ā āAssociate of Arts:Business Management - GPA:
Armstrong Atlantic State UniversitySavannah, GA, Expected in 2004 ā āBachelor of Arts:Business Administration And Management - GPA:
Changed school due to parent sick in Columbia SC, continued school at Midlands Tech, Beltline Campus.
Experience
Legends - Supervisor Chicago, IL, 01/2017 - Current
Work every position Dispatcher, Road Supervisor, Transit Station(COMET CENTRAL STATION), Floater, along with being a time player, by getting behind the wheel and drive routes when needed.
Directed and motivated team of 100 professional driver operators in transportations setting.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks, including on boards and trails checks.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assessed various driving routes and identified best paths, when having to reroute off routes.
Created next days work schedules and dispatched drivers to various to different routes when needed.
Utilized active listening and intelligent open-ended questioning to help build lasting relationships with all employees and passengers.
Trained and evaluated employees to ensure work performance met company standards.
Optimized delivery routes, taking into account traffic, road conditions and other factors.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Hartung Glass - Dural Rate/Operator Tukwila, WA, 03/2010 - Current
Tracked driver behavior and tasks, including timekeeping and attendance.
Investigated collisions and passenger injuries, documenting all incidents in reports.
Oversaw scheduling for day-to-day activities of 100 transportation employees.
Stayed up to date with local roads, traffic patterns and speed limits.
Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
Received and submitted passenger fares.
Assisted passengers with stowing and retrieval of various items, including luggage, briefcases and wheelchairs.
Assisted disabled passengers in boarding and exiting bus.
Maintained timely adherence to schedules and safety protocols.
Provided information to passengers, including route, schedule and fares.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Transported passengers on predetermined routes while following local traffic regulations.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Delivered tickets and lost/found items to customer locations.
Improved operations by working with team members and customers to find workable solutions.
Bowhead - Driver City, STATE, 02/2018 - 04/2020
Created agendas and materials for team meetings to get missions accomplished, on time, no exceptions.
Transportation on Fort Jackson Base.
A lot of confidential information that by law I am not allow to share or discuss due to a sign agreement with the government.
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