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Accomplished and dedicated hard worker focusing on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Experienced in phone management skills providing excellent customer service. Provide leadership and vision which drives teams to meet goals. Dedicated with track record of success ensuring productivity within demanding service environment. Effective team leader at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Quick-thinking and recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Reliable employee seeking Medical Administrative Support (MAS) position. Offering excellent communication and good judgment.
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- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workshop work flow for 10-20 employees.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Provided supportive link between external customers and internal operations
- Performed annual evaluations and reviews for large staff of employees
- Prepared rooms with top-notch standards every time.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed soiled sheets, washcloths and towels.
- Reported equipment malfunctions or breakdowns to my supervisor .
- Cleaned carpets, including vacuuming, shampooing, deodorizing and disinfecting.
- Trained other staff members by physically demonstrating complex tasks.
- Adhered to optimal standards for cleanliness, appearance and service.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
- Inspected condition of all vacant rooms at beginning of shift.
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained assembly finishers and evaluated quality of work.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Submitted documentation and reports to upper management.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workshop work flow for over 10 employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Managed laundry, including sorting, washing, drying and ironing.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
- Directed team of 8-10 personnel for residential or businesses with up to 14 rooms.
- Implemented new cleaning processes and team strategies to maintain necessary man-hours by 32-40 hours per week per employee.
- Coordinated daily workflow through task prioritization and concise scheduling.
Conlee's College of Cosmetology - Kerrville, TX
Tivy High School - Kerrville, TX
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Resume Overview
School Attended
- Conlee's College of Cosmetology
- Tivy High School
Job Titles Held:
- Supervisor
- Housekeeping Aide
- Assistant Supervisor
- Housekeeper Manager
Degrees
- High School Diploma
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