Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Skilled in teaching new concepts and best practice strategies. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Reliable employee offering excellent communication and good judgment.
Skills
Training and Development
Conflict Resolution
Processes and Procedures
Training and mentoring
Negotiation
Team Building
Operations management
Strategic planning
Work History
Supervisor, 03/2016 - 08/2021 Legends – Las Vegas, NV,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Identified individual employee's unique work styles and adapted management methods.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Consistently met quarterly sales goals and increased customer retention rate year-over-year.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Trained new employees for production positions.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Analyzed equipment breakdowns using various troubleshooting methods.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Streamlined operations of multiple lines of business within organization.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Part of management team to implement proper division of responsibilities.
Customer Service
Cashier, 08/2012 - 03/2016 Vallarta Supermarkets – Pacoima, CA,
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reviewed weekly sales ads and monitored price changes.
Collected and authorized payments of guests.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card and check transactions to complete customer purchases.
Lifted up to 80 pounds at once and used forklift to move heavier loads.
Operated cash register to record all transactions accurately and efficiently.
Temp Worker, 09/2010 - 08/2012 Jones Lange Lasalle Inc. – Lehi, UT,
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Weighed letters and packages and calculated costs based on classification, weight and destination.
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