Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proactive Supervisor with experience over 24 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Systems and automation applications
  • Issue and conflict resolution
  • Organization
  • Computer skills
  • Data management
  • Working collaboratively
  • Friendly, positive attitude
  • Active listening
  • PPE use
  • Basic math
  • Multitasking
06/2018 to Current Supervisor Life Time Fitness | Schaumburg, IL,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Conducted employee evaluations and reviews.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Developed position rotation to support continuous improvement and operator development.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Upheld internal standards and productivity goals to meet customer and company targets.
  • Cross-trained in every store role to maximize operational knowledge.
  • Expanded global footprint by building launch plans into international locations.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Identified business issues, creating customized solutions for individual problems.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Reviewed employee performance every quarter and delivered constructive feedback to improve weaknesses.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
11/2012 to 05/2018 Quality Control Inspector Mks Instruments Inc | Ward Hill, MA,
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Reviewed drawings and blueprints to determine appropriate level of inspection required.
  • Adhered to all safety protocols to minimize equipment damage and avoid injuries.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Completed non-destructive tests and visual inspections continuously.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Escalated continuous nonconformity issues to Quality management for remediation assistance.
  • Used calipers and micrometers gauges to conduct physical and visual inspections.
10/2002 to 10/2012 Material Handler Spectrum Brands | Madison, WI,
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Logged unit quantities and entered data into inventory database.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Loaded completed orders on pallets according to delivery numbers.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Inspected packages per shift to determine product or package damage.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Directed warehouse team of associates in inventory management and processing.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Organized warehouse inventory according to warehouse plan.
  • Developed storage and space utilization plans for specific commodities and equipment.
  • Managed full range of warehousing activities including receiving, storing and shipping.
  • Protected company inventory by maintaining and organizing storage areas.
09/1997 to 09/2002 Machine Operator Osi Group | West Jordan, UT,
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date, using microsoft excel spreadsheets.
  • Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
  • Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
  • Assigned individual work plans and reviewed jobs to accomplish all tasks within expected parameters.
  • Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
  • Maintained work environments safe and efficient at all times.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Education and Training
Expected in 06/1982 High School Diploma | Statesville High School, Statesville, NC GPA:

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School Attended

  • Statesville High School

Job Titles Held:

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  • High School Diploma

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