Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Proficient in adhering to company policies and procedures while pricing merchandising to achieve business objectives. Successful at performing audits on sales, refunds and disbursements with accuracy. Methodical and focused professional skilled in performing price tag replacements and updates.
Skills
Warm calling
Consumer behavior
Performance-driven
Schedule management
Reporting
Mentoring and development
Packaging and picking
Merchandise stocking
Inventory tracking
Boxing and labeling
Safety methods
Adaptive team player
Goal-oriented
Lead generation
Organizational skills
Team building
Supervision
Friendly, positive attitude
Planning
Experience
07/2020 to 08/2021
SupervisorLife Time Fitness – Raleigh, NC,
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Broke down objections using friendly, persuasive strategies.
Resolved customer complaints by escalating calls to proper department.
Collaborated with management to resolve concerns and problem calls.
Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Set up new accounts and listed personal, demographic and payment information in system.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Asked customers questions to understand needs and requirements.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Established and enforced clear goals to keep employees working collaboratively.
Provided ongoing training to address staff needs.
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
Developed position rotation to support continuous improvement and operator development.
Created training manual for employees to use as reference guide.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Established ambitious goals for employees to promote achievement and surpass business targets.
10/2018 to 06/2020
Warehouse AssociateAllied Energy Efficiency Experts – Cherry Hill, NJ,
Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Received deliveries, scanned packages and updated orders in internal database.
Arranged items on store racks and shelves, checking correct location and prices.
Examined packages and goods for damage and notified vendors of replacement needs.
Identified safety hazards and notified management to determine proper resolution of issues.
Managed warehouse system updates to increase productivity and reduce errors.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
Employed first-in first-out protocols to reduce waste.
Sustained zero-incident safety rating by monitoring usage of equipment and materials.
Marked and labeled containers with accurate shipping information to prevent delays.
Used tools, sprayers and cleaning solutions to disinfect work areas.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
07/2018 to 10/2018
Deli AssociateWegmans Food Markets – Johnson City, NY,
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Cleaned utensils, dishes and glasses for customer use.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
Used mental math and available tools to total materials needed, costs and payments due.
Education and Training
Expected in
: Culinary Arts Salt Lake Community College - Salt Lake City, UT GPA:
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