Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Energetic public health manager successful at motivating and building positive team dynamics to accomplish ambitious goals. Dedicated to respectful, communicative culture where employees feel empowered to contribute to company's success. Excels at managing time and making independent decisions. Charismatic leader with high emotional intelligence, skilled in building consensus, inspiring action, and cultivating respectful relationships with culturally diverse teams. Collaborative organizational and personnel manager with expertise in long-term strategic planning and program implementation and evaluation. Superior written and verbal communications skills including editing, training, public speaking, and design of effective presentations for diverse audiences.

  • Team building
  • Training & Development
  • Writing and editing
  • Organizational skills
  • Working collaboratively
  • Data management
  • People skills
  • Microsoft Office Suite (including Outlook, Excel, OneNote, Teams, Word, and PowerPoint)
  • Google Suite
  • Zoom, Jitsi, Slack
  • Salesforce CRM
Selected Experience
04/2020 to 06/2021
Supervisor Life Time Fitness Fairfax, VA,
  • Led team of 100 professionals with 30 direct reports by offering clear direction and motivational leadership. Supervised case investigators and contact tracers who were responsible for contacting COVID-19 patients and those at risk of exposure, explaining isolation and quarantine protocols, and connecting people with social support services and clinical care.
  • Planned and led upbeat daily staff meetings to communicate directives, answer questions, collect feedback, and build team cohesion and morale.
  • Continually onboarded new team members while maintaining high team performance (consistently in the top 3 performing outbound teams). Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies and resources.
  • Provided ongoing training to address staff needs. Established and enforced clear goals to keep employees working collaboratively. Delegated work to staff, setting priorities and goals. Kept team on-target to meet objectives by minimizing downtime to increase call numbers and data quality. Developed and mentored team members to provide empathic, supportive, professional service. Cultivated culture of empowerment to help employees better meet client needs with minimal oversight.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy staff, effectively diffusing situations.
  • Built a team culture of inclusivity and high morale. Treated associates with fairness and respect, providing recognition of accomplishments.
  • Reviewed employee performance weekly and delivered constructive feedback to improve weaknesses. Monitored and reviewed individuals' performance weekly to discuss progress, training needs, and exchange feedback. Assessed, planned, implemented, and evaluated team performance using performance analysis tools; deliver feedback based on metrics and qualitative measures; identify trainings and resources needed to provide quality assurance and performance improvement.
  • Managed all administrative needs and complied with company policies, objectives and communication goals. Collaborated with human resources, operations supervisors, and other departments.
01/2012 to 12/2019
Elected School Committee Member Livingston International Houston, TX,
  • Elected and served 4 consecutive terms until reaching the term limit, overseeing the city’s large school district (22 schools, 13,000 students, preschool-grade 12).
  • Met with committee members and administrators bimonthly to review and develop policy and program ideas. Collaborated with others on strategy.
  • Reviewed district budget monthly and annually and reviewed superintendent performance annually. Developed recommendations for improvement.
  • Coordinated and managed annual leadership visits (Superintendent and colleagues) to all schools. Prepared and delivered clear, persuasive policy presentations to diverse stakeholders. Developed new community relationships through event attendance and involvement. Built relationships with strategic partners leading to collaborative activity. Responded to constituent questions and referred specific issues to colleagues or administrators. Shared information and listened to community members, parents, and educators.
  • Served as Facilities Coordinator, Communications and Engagement Liaison, representative on 3 school rebuilding projects, liaised with high school students through the Newton Youth Commission, and redistricting working group member.
01/2008 to 11/2019
Campaign Manager, Volunteer Coordinator Local Political Campaigns City, STATE,
  • Worked with local School Committee candidates, City Council candidates, and ballot committees to determine grassroots campaign strategies and developed effective communications and advocacy materials. Oversaw campaigns that reached 60,000 voters.
  • Built successful political coalitions to drive message to forefront.
  • Recruited candidates and volunteers and trained them on public speaking, issues, and campaign strategy. Directed volunteer teams and made proactive changes to maximize effectiveness. Planned agendas and facilitated and led weekly team meetings. Managed, trained, and motivated large groups of volunteers. Recruited, trained and mentored over 100 volunteers per campaign. Matched volunteers with open positions based on individual strengths and skills. Oversaw volunteer logistics, including schedule, inventory and transportation management. Solicited feedback from volunteers to improve existing programs. Followed up with fellow campaign leaders to assess volunteer needs and opportunities.
  • Mastered social media and voter tracking software to maximize reach and effectiveness.
  • Developed advocacy materials, policy debriefs, voter information materials, and conducted fieldwork to engage citizens in campaigns and disseminate information.
  • Devised grassroots campaigns to mobilize popular support for candidate and policies.
  • Leveraged social media exposure to gain free and useful pushes directly with voters.
  • Created and executed public and private donor events. Fundraised and networked with donors to meet monetary goals. Devised and monitored campaign budgets.
Consultant Department Of Children And Families City, STATE,

On-site consultant to the Teen Living Programs, a state-wide network of residential teen parenting programs.

  • Referred clients to and evaluated 10 residential programs for pregnant and parenting teens and their children. Worked with sites to ensure teens had educational, life skills, and therapeutic resources.
  • Conducted site visits and in-person interviews with teen parents to evaluate, analyze, and report on qualitative and quantitative performance measures.
  • Managed program database to hire social workers to evaluate needs of applicants, assign teens to programs, and share information with programs.
  • Collaborated with department managers to monitor project progress.
  • Completed administrative and clerical tasks to support central office staff.
Education and Training
Expected in
Master of Science: Health And Social Behavior
Harvard T.H. Chan School of Public Health - Boston, MA,

Master of Public Health - Concentration in Program Planning, Implementation and Evaluation

Focus on social determinants of health, health education, promotion and surveillance, program management and evaluation, qualitative research, and health communications, particularly with women, adolescents, low-literacy adults, and young families.

Expected in
Bachelor of Arts: American And Environmental Studies
Yale - New Haven, CT,

Cum laude graduate

Expected in 07/2020
: An Equity-Approach To Pandemic Preparedness And Re
Partners in Health And University of Global Health - Online,

Analyzed challenges of pandemic preparedness and response through a practical, interdisciplinary and equity-driven approach. Examined case studies on the response to COVID-19 in the U.S. and Rwanda to learn principles and frameworks for the design of effective interventions. Certificate course.

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School Attended

  • Harvard T.H. Chan School of Public Health
  • Yale
  • Partners in Health And University of Global Health

Job Titles Held:

  • Supervisor
  • Elected School Committee Member
  • Campaign Manager, Volunteer Coordinator
  • Consultant


  • Master of Science
  • Bachelor of Arts

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