Hard-working individual with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects and achieve company goals. Skilled in teaching new concepts and best practice strategies. Drives success by directing high-producing teams while developing lasting employee rapport.
Skills
Priority management
Staff Management
Strategic planning
Business Development
Inventory oversight
Leadership
Training and mentoring
Quality Assurance
Complex Problem Solving
Task Delegation
Exceeding Customer Expectations
Engaging with Diverse Customers
Excellent Written and Verbal Communication
Strong Communication and Interpersonal Skills
Work History
01/2017 to 12/2020
SupervisorLsi Industries – Cincinnati, OH,
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Provided supportive link between external customers and internal operations.
Directed staff and managed annual capital budget.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee performance and coached and trained to improve weak areas.
Tracked and prepared quarterly reports of sales goals to management.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
12/2015 to 06/2016
Inventory Specialist & ReceptionistFirstservice Residential – Huntley, IL,
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
Performed data entry and completed proper paperwork.
Recorded information, shortages and discrepancies to keep records current and accurate.
Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
04/2014 to 09/2015
Mobile Pro Driver & Retail Parts Pro Key HolderAdvance Auto Parts – City, STATE,
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Oversaw daily operations to ensure high levels of productivity.
Exceeded goals through effective task prioritization and great work ethic.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Inspected parts for defects, removing damaged parts and replacing with new ones.
12/2010 to 12/2013
Front DeskStarwood Vacation Ownership – City, STATE,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Confirmed relevant guest information and payment methods to prevent fraud.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Expected in 05/2022
Bachelor of Science: Business Administration Florida State College At Jacksonville - Jacksonville, FL GPA:
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