Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Skills
Financial Statement Review
Manual and Finger Dexterity
Problem Anticipation and Resolution
Performance Motivation
Store Merchandising
Employee Coaching and Motivation
Sales Strategies
Sales Tracking
Staff Training
Verbal and Written Communication
Work History
04/2021 to 09/2022
SupervisorFirst Transit – Galesburg, IL,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Interviewed, hired and trained new employees.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Tracked and prepared quarterly reports of sales goals to management.
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Opened and closed store 2-3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Processed cash, credit, debit and check payments.
Trained and mentored new employees.
Opened inventory boxes and restocked shelves.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Received and counted money.
Accepted and processed customer returns.
Trained team members in successful strategies to meet operational and sales targets.
Rotated stock according to dates and protocols.
Broke down boxes and disposed of trash.
09/2016 to 09/2022
KeyholderNorthern Tool – Matthews, NC,
Completed store opening and closing procedures.
Counted out cash drawers and balanced totals.
Opened and closed store 2-3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Processed cash, credit, debit and check payments.
Trained and mentored new employees.
Opened inventory boxes and restocked shelves.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Received and counted money.
Accepted and processed customer returns.
Trained team members in successful strategies to meet operational and sales targets.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Rotated stock according to dates and protocols.
Broke down boxes and disposed of trash.
10/2014 to 04/2021
Sales Associate/Stocker AssociateWts International, Inc. – Farmingdale, NY,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
07/2015 to 09/2016
CashierBi-Lo Grocery Store – City, STATE,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Checked identification for proof-of-age for alcohol and tobacco sales.
Reviewed weekly sales ads and monitored price changes.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Monitored self-checkout systems and provided assistance or intervention where required.
Education
Expected in 05/2019 to to
Associate of Arts: Fine Arts Gaston College - Dallas, NC GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.