Supervisor Resume Example
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SUPERVISOR
Summary
Resourceful and adaptable General Manager with over 10 years of experience in scheduling, staff training, protocol development and process improvements, including making sure day to day operations are successful by maintaining labor costs, inventory, and every aspect of running a 1.1 million dollar store on an exceptional level. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
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Experience
Mcdonald's | Tinley Park , ILSupervisor 05/2017 - 02/2018
- I was asked by the owner's of Two Brothers Bistro if I would work for them and Supervise, and completely start their business from the ground up. They knew I had a lot of experience in the food industry and running a successful store.
- Created the menu and prices on everything that was sold in the store.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Oversaw all communications to streamline data and information sharing initiatives.
- Implemented store reports so we could track all important aspects like food inventory as well as sales and labor costs.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Collaborated with the owner's to create marketing communication plan to advance business branding and sales.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Hired and trained and disciplined all employees.
Auto Plus Pep Boys | Killeen , TXGeneral Manager08/2014 - 01/2017
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Established clear performance goals for revenue, P&L, customer service and customer retention.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Encouraged, trained and disciplined employees to maximize performance by developing introducing employee handbook, detailed job descriptions, and work-flow plans.
- Implemented successful programs, bringing my store from 3rd place to 1st place ranking overall in our franchise which consisted of 28 Sonic Drive-Ins.
- Managed food costs and theft by teaching my Assistant Managers by counting and recording inventory levels by doing our top 25 critical food inventory counts daily.
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
- Tracked sales, labor, food and paper costs, as well as tracking our customer volume to our voided ticket counts, and other various reports which were sent to our supervisor weekly.
- Monthly P&L's were done as well as complete store inventory, and other various reports to improve overall business.
Kneaders Bakery & Cafe | Chandler Heights , AZAssistant Manager10/2006 - 02/2013
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Conducted job interviews, led employee performance evaluations with constructive feedback.
- Delegated daily tasks to team members to optimize team productivity.
- Maintained inventory accuracy by accurately counting stock-on-hand.
- Supported the Store Manager's initiatives to optimize business development.
- Helped with schedules.
Sonic | Jonesboro , GACarhop02/2004 - 10/2006
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Education and Training
Penn Valley | CityPhlebotomist in Phlebotomy05/2011
Carrollton High School | CityHigh School Diploma05/2006
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Resume Overview
School Attended
- Penn Valley
- Carrollton High School
Job Titles Held:
- Supervisor
- General Manager
- Assistant Manager
- Carhop
Degrees
- Phlebotomist in Phlebotomy
High School Diploma
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