supervision officer iii court officer mental health officer sex offender officer resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Probations/Parole Officer with over 10 years of work experience in this field allows for the hands-on knowledge along with years of training and schooling.

Talented at developing strategies, setting goals and training employees.

Confident and decisive when communicating goals and vision to succeed.

First-class problem solver with excellent interpersonal skills. Efficient, decisive and thorough professional.

Specific training in Family Violence, Domestic Violence, Mental Health, Child Exploitation, Human Trafficking, and Sex Offender related training.

  • Office Supervision
  • Client Supervision
  • Searches
  • Court Protocols
  • Caseload Management
  • Drug Protocols
  • Case Notes
  • Monthly Reports
  • Google Docs
  • Microsoft MS
Liberty University Lynchburg, VA Expected in 08/2022 Master of Science : Criminal Justice: Forensic Psychology - GPA :
Mercer University Macon, Georgia, Expected in 05/2009 Bachelor of Science : Social Science - GPA :

Concentration in Mental Health and Human Services

Middle Georgia College Cochran, GA Expected in : Minor in Early Childhood Education - GPA :

Transferable Course of Study, Middle Georgia College, Program of Study in Early Childhood Education/Credits transferred to Mercer University, Fall 1999-Spring 2006


Probation and Parole Post Certification,



Completed Basic Probation and Parole at State Offices South at Tift College in Forsyth, Georgia on May 22, 2014.

Yearly training: Deadly Force, De-escalation, Community Policing, Workplace Diversity, Firearms qualification, Sex Offender Training, and Domestic Violence.

Currently the Domestic Violence Liaison.

Work History
Mci - Supervision Officer III, Court Officer, Mental Health Officer, Sex Offender Officer
Mesilla Park, NM, 07/2013 - Current
  • Determines supervision levels and develops written supervision plan based on identified risk and conditions imposed. Counsels' probationers via office visits, telephone inquiries, community contacts and correspondence.
  • Managed over 50 probationers/parolees monthly within 6 different counties.
  • Monitor probationers through scheduled and unscheduled contacts and record checks. Ensures compliance with all conditions as outlined in supervision plan.
  • Investigates violations of probation (technical or new offense) initiating delinquency reports, warrants, revocation petitions, or other actions as appropriate.
  • Informs offenders or inmates of requirements of conditional release, such as office visits restitution payments, or educational and employment stipulations.
  • Documents all offender contact and case activity in compliance with policy.
  • Testifies in court concerning matters pertaining to clients as sentencing, trials, please, and violations of probation conditions.
  • Monitor Georgia Bureau of Investigations Sex Offender Registry to verify offenders are registering with their local Sheriff's Department yearly as directed.
  • Make face to face contact at offenders home twice monthly, including searching home to verify they are abiding by sex offender conditions.
  • Communicate with Sex Offender Service Providers to verify offender is attending classes as directed.
  • Monitor predators through Veritrax Electronic Monitoring Systems.
  • Monitors of collection of financial obligation following established policy.
  • Provides advice and direction to probationers and families as required, making appropriate referrals for special services.
Lake Region Healthcare Corp. - Call Center Agent
Fergus Falls, MN, 12/2012 - 07/2013
  • Assist customers daily with issues regarding their child support cases
  • Assist customers in helping access case information online through state websites
  • Documented calls received and concerns of customers
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Entered customer information into customized computer system with to document and organize client records
Child Support Services - Child Support Service Agent 2
City, STATE, 11/2011 - 12/2012
  • Assist and work with clients daily to ensure their child/children receive support needed
  • Manage assigned caseload of approximately 700 cases
  • Work prompts, escalations, monthly reports, and emails received from Non-Custodial Parents and Custodial Parents
  • Monitoring paying child support cases
  • Enforce existing orders to ensure Non-Custodial Parents compliance
  • If payments are not being received, take immediate enforcement actions as directed by general agency policies and procedures
  • Perform financial duties to facilitate uninterrupted collection of child support payments
  • Maintain high level of customer service with internal and external customers
  • See customers as walk-ins and as appointments on daily basis.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Telfair County Farm Bureau - Secretary
City, STATE, 12/2006 - 10/2011
  • Receipt insurance payments
  • Make policy changes
  • Assist customers
  • Record and transcribe board meeting minutes
  • Complete daily office close out procedures
  • Ordered and inventory supplies
  • Plan and organize events and programs
  • Handle calls and promptly forward them to employees
  • Compose correspondence using MS Word
  • Knowledgeable in Excel
  • Organize, sort, and assign mail distribution for employees.

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Resume Overview

School Attended

  • Liberty University
  • Mercer University
  • Middle Georgia College

Job Titles Held:

  • Supervision Officer III, Court Officer, Mental Health Officer, Sex Offender Officer
  • Call Center Agent
  • Child Support Service Agent 2
  • Secretary


  • Master of Science
  • Bachelor of Science
  • Some College (No Degree)

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