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Supervising Program Technician Iii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Successful Supervising Program Technician III with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft Office, SharePoint, Blue Jeans and Zoom.

Skills
  • Data analysis
  • Team-based Approaches
  • Program Policy Development
  • Project planning
  • Database Management
  • Sorting and labeling
  • Filing and data archiving
  • Spreadsheet management
  • Interpersonal Communication
Work History
Supervising Program Technician III, 03/2019 to Current
California Department Of JusticeCity, STATE,
  • Interview, hire, train and supervise up to 13 Program Technician III and Youth Aide/Students within Criminal Record Update Program (CRUP).
  • Draft monthly time sheets for staff.
  • Prepare probationary and annual performance reports, Work Improvement Performance Plans and Attendance Restriction Memos to address performance deficiencies and behavioral problems and ensure all staff is aware of and abide by CRUP’s policies and procedures.
  • Monitor, analyze, and prioritize data from CRUP, Automated Criminal History System (ACHS), Justice Automated Data Exchange (JADE) and Child Abuse Response Processor (CARP) in order to distribute workload to staff while coordinating with other SPT IIs and SPT IIIs.
  • Advise and assist in resolving complicated work that staff is unable to update, evaluate existing procedures, analyze and recommend alternative processes to improve efficiency.
  • Interact with internal DOJ sections to more efficiently run program services.
  • Enhanced CRUP operational success through efficient records coordination, supply management and document processing.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Follow detailed directions from management to complete daily paperwork and computer data entry.
  • Produce high-quality documents, spreadsheets and presentations for internal needs using MS Office suite.
  • Keep physical files and digital records organized for easy updating and retrieval by authorized team members.
  • Increased productivity by minimizing downtime and streamlining quality control procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall department direction.
  • Worked with upper management to complete complex projects within specific timelines.
Supervising Program Technician II, 12/2016 to 03/2019
California Department Of JusticeCity, STATE,
  • Interviewed, hired, trained and supervised up to 11 Program Technician and Office Assistants within Criminal Record Update Program (CRUP).
  • Drafted monthly time sheets for staff.
  • Prepared probationary and annual performance reports, Work Improvement Performance Plans and Attendance Restriction Memos to address performance deficiencies and behavioral problems and ensured all staff were aware of and abided by CRUP’s policies and procedures.
  • Daily, monitored, analyzed, and prioritized updated data in Child Abuse Response Processor (CARP) program for Child Abuse Central Index (CACI) and Automated Criminal History System (ACHS) utilizing Justice Automated Data Exchange (JADE) program, while coordinating with other SPT II and SPT IIIs.
  • Advised and assisted in resolving complicated work that staff is unable to update, evaluated existing procedures, analyzed and recommended alternative processes to improve efficiency.
  • Interacted with internal DOJ sections to more efficiently run program services.
  • Enhanced CRUP operational success through efficient records coordination, supply management and document processing.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distributed to stakeholders.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Produced high-quality documents, spreadsheets and presentations for internal needs using MS Office suite.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased productivity by minimizing downtime and streamlining quality control procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall department direction.
  • Worked with upper management to complete complex projects within specific timelines.
Guest Services Team Lead; Café Team Lead; Consumables Team Lead; Perishable Assistant; Team Member; Cart Attendant, 01/2006 to 12/2016
TargetCity, STATE,
  • Supervised up to 50 Team Members; interviewed new hires, provided training and development, coaching and routine evaluations, scheduled staff as well as handled disciplinary issues.
  • Provided support to Asset Protection Team; continually inspected freshness and quality of products on sales floor and in backroom; oversaw ordering of produce, meat and dry products to drive sales and sustain customer base of store; and ensured vendors sustained their in-stocks while keeping a clean and safe environment within store.
  • Mapped out and planned transition of new and old products.
  • Ran daily reports of sales, guest surveys and safety compliance.
  • Read, responded and actualized messages from headquarters and Executive Team Leads.
  • Cross-trained in all ten Target stores operational areas in order to provide staff support when needed enabling store team to provide exemplary customer service to Target guests.
  • Streamlined restocking process through implementing new technology.
  • Completed detailed consumables inventories daily and ordered more stock.
  • Maintained long-term relationships with national and local vendors.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
: Business Management, Math, Expected in
University Of Phoenix, Chico State University - Chico, CA
GPA:
: General Education, Expected in
Shasta College - Redding, CA
GPA:
High School Diploma: , Expected in 06/2002
Foothill High School - Palo Cedro, CA,
GPA:

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Resume Overview

School Attended
  • University Of Phoenix, Chico State University
  • Shasta College
  • Foothill High School
Job Titles Held:
  • Supervising Program Technician III
  • Supervising Program Technician II
  • Guest Services Team Lead; Café Team Lead; Consumables Team Lead; Perishable Assistant; Team Member; Cart Attendant
Degrees
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma