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Supervising Agent Resume Example

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SUPERVISING AGENT
Summary

Professional, detail-oriented and self-motivated professional with the ability to work independently and cooperatively in a fast-paced, high volume atmosphere. Exceptional interpersonal skills to establish and maintain positive working relationships with coworkers and clients/customers.

Highlights
  • Adobe
  • Debt Manager
  • Foxit
  • Knowledglink
  • Microsoft Office Suite
  • Roxio Creator
  • Serengeti
  • Symphony Profiler
  • Transworld Systems Inc./National Attorney Network (NAN®)
  • Windows
  • Worldox
  • Abacus Law
  • Lexis Advance
  • Tabs
Accomplishments

Life; Annuity; Health License - March, 2015

Experience
Supervising Agent
February 2015 to CurrentAMERICAN INCOME LIFE － Richmond, VA

Entry Level Management position currently servicing the requests of over 48,000 Labor Unions, Credit Unions, and Associations. Also work intricately with the International Union of Police Associations on the Child Safe Program – a unique effort designed to expedite the Amber Alert process and help law enforcement better serve our community. Fast-paced environment requiring individual core team work as well as being self-motivation.

Senior Legal Specialist
April 2014 to February 2015CAPITAL ONE SERVICES, LLC － Midlothian, VA
  • Area of Law: Legal Loss Mitigation.
  • Day-to-day interaction, monitoring, oversight support regarding any Loss Mitigation document collection, document reviews, factual and legal research projects under the direction of the managing attorney Loss Mitigation related work.
  • Reviewed and tested vendor practices and policies and an assessment of these practices for compliance with all consumer regulatory laws and internal loss mitigation policies and controls of external attorney firms, both through off-site projects and on-site visits as well as worked with key Loss Mitigation associates to remediate any findings identified through testing.
  • Gained valuable experience by testing and auditing performance and/or compliance.
  • Provided legal support for complex projects and legal advice requests as well as project management assistance to the attorneys and business partners.
Paralegal
January 2010 to April 2014MIDKIFF, MUNCIE & ROSS, P.C － Midlothian, VA
  • Area of Law: Workers' Compensation - Defense.
  • Assisted multiple attorneys in drafting legal documents including, but not limited to pretrial discovery, responses to discovery, daily correspondence between insurance companies and clients, motions, orders and pleadings.
  • Daily communications with clients, counsel, court officers and consultants covering a broad range of matters throughout duration of proceedings.
  • Disciplined case management including staying current with the Virginia Workers' Compensation Commission's online portal to electronic claim records, scheduling, docketing, and maintenance of file organization and pleadings.
  • Performed general office procedures including timekeeping and billing.
  • Trial preparation such as case investigation and research, which includes in-depth medical record review and analysis with detailed summarization.
Legal Secretary
July 2009 to January 2010MIDKIFF, MUNCIE & ROSS, P.C － Midlothian, VA
  • Area of Law: Workers' Compensation - Defense.
  • Assisted partner in preparing and interpreting simple to moderately complex pleadings, discovery, legal documents and correspondence.
  • Maintained calendars and file organization.
  • Communication with clients, counsel, court officers and consultants throughout duration of proceedings.
  • Performed general office procedures including timekeeping and billing.
  • Scheduled appointments, court appearances, and depositions.
  • Stayed current with the Virginia Workers' Compensation Commission's online portal to electronic claim records by viewing and managing case files and documents online.
Legal Assistant
October 2008 to June 2009INJURED WORKERS LAWFIRM － Midlothian, VA
  • Area of Law: Workers' Compensation Benefits, Injuries, and Procedure.
  • Assisted in-house counsel on litigation matters including preparation of pleadings, filed management, maintenance and docketing.
  • Answered phones, client intake, ordering supplies, data entry of filing, and general correspondence.
  • Calculated cost of living adjustments, mileage and co-payment reimbursements.
  • Daily contact with clientele maintaining well developed excellent professional relationship.
  • Opened and closed files.
  • Requested, organized, and bate-stamped of medical records.
Paralegal Intern
January 2008 to April 2008KRUMBEIN CONSUMER LEGAL SERVICES － Midlothian, VA
  • Areas of Law: Bankruptcy, Defense of consumer collection lawsuits, Fair Credit Reporting Act, and Fair Debt Collection Practices Act.
  • Assist senior partner and associate with drafting, editing, and filing pleadings and petitions, arguing motions.
  • Docket deadlines and maintain calendars.
  • Prepare and organize client files.
Education
Bachelor of Business Administration : General Management, 2012Bryant & Stratton College － Richmond, VA
Associate of Applied Science : Paralegal Studies, 2008Bryant & Stratton College － Richmond, VA
Skills

administrative support; case management; customer service; data entry

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Resume Overview

Companies Worked For:

  • AMERICAN INCOME LIFE
  • CAPITAL ONE SERVICES, LLC
  • MIDKIFF, MUNCIE & ROSS, P.C
  • INJURED WORKERS LAWFIRM
  • KRUMBEIN CONSUMER LEGAL SERVICES

School Attended

  • Bryant & Stratton College

Job Titles Held:

  • Supervising Agent
  • Senior Legal Specialist
  • Paralegal
  • Legal Secretary
  • Legal Assistant
  • Paralegal Intern

Degrees

  • Bachelor of Business Administration : General Management , 2012
    Associate of Applied Science : Paralegal Studies , 2008

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