Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales, team leadership, inventory control and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Skills
Documentation and Reporting
Pricing Strategies
Inventory Management
Cash Management
Staff Supervision
Sales Strategies
Multitasking and Organization
Store Merchandising
Team Building and Leadership
Customer Service
Store Operations Oversight
Verbal and Written Communication
Performance Tracking and Evaluation
Complex Problem Solving
Work Planning and Prioritization
Training and Development
Cost Control
Problem Resolution
Recruitment and Hiring
Budget Management
Project Planning
Managing Operations and Efficiency
Teamwork and Collaboration
Experience
Supercenter Store Manager, 09/2009 - Current Walmart – City, STATE,
14 years Walmart Supercenter general manager
Managed $97 million annual sales operation
Supervised 350 associates
Drive financial performance ensuring sales and profit plans are met including controlling expenses to ensure they are indexed to sales.
Oversees the creation of budgets, participating in analyzing economic trends and the community for budget forecasting.
Ensures compliance with Company and government policies and and regulations, holding accountability; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans.
Leading direction and guidance on executing Company programs and strategic initiatives.
Initiates, directs, and participates in community outreach programs including establishing and maintaining relationships with the community as a representative for the Company following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts.
Maintained the highest customer satisfaction score since rating program was implemented. Models, enforces, provides direction and guidance on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved.
Directs team in facility operations merchandising, and company direction.
Drives facility sales by ensuring effective merchandise presentation, competitive pricing, accurate signing, in-stock and inventory levels. Budgeting and forecasting sales, and assessing economic trends and community needs.
Uphold Company's Open Door Policy with Associates listening to concerns, researching and investigating issues, reviewing Company policies and procedures, and providing resolutions.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity ensuring compliance.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying processes for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
Market Fashion Merchandiser, 05/2000 - 09/2009 Walmart – City, STATE,
Responsible for 10 facilities merchandising execution
Communicated and led execution of company programs, launches, initiatives and seasonal changes.
Utilized data from retail link to assess sales data and increase profit by adjusting product mix and adjusting product flow.
Trained and developed associates by implementing effective, hands-on training programs for management and associates in order to maximize performance and engagement.
Analyzed buying trends at each store location to identify appropriate mix of inventory items in order to optimize sales.
Demonstrated leadership by making improvements to work processes and training.
Improved operations by working with team to deliver project requirements, develop solutions and meet deadlines.
District Manager Shoes and Jewelry, 06/1996 - 05/2000 Walmart – City, STATE,
Supervised 150 associates and managed performance metrics in 10 facilities within East Atlanta territory.
Led and maintained departments sales and profitability by reviewing operations, implementing improvements, executing processes, hiring talented staff and enhancing training programs.
Strategized business operations, merchandising strategies and personnel moves.
Performed research to maintain knowledge of competition within district.
Worked with direct reports to develop and implement action plans, improving operating results.
Oversaw store merchandising, brand exposure and product availability.
Mentored team members by demonstrating best practices for sales and customer service.
Education and Training
Bachelor of Science: Business Management, Expected in 05/1992 - Georgia State University - Atlanta, GA, GPA:
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