subway manager resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Staff Management
  • Policies and procedures
  • Strategic planning
  • Sales and marketing
  • Job inspections
  • Creative merchandising
  • Key Performance Indicators
  • Business planning
  • Financial Management
  • Verbal and written communication
  • Budgeting
  • Coaching and mentoring
  • Schedule optimization
Work History
12/2019 to 11/2020
Subway Manager Gpm Investments Bad Axe, MI,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Approved regular payroll submissions for employees.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
07/2017 to 12/2019
Assistant Manager Cost Cutters Hair Salon Yankton, SD,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
08/2015 to 06/2017
Shift Lead Manager Pitney Bowes Sparks, NV,
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Completed after shift review reports to remind supervisors of completed work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Measured team performance and reported metrics to leadership team members.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Set overall vision and provided team leadership.
08/2012 to 01/2015
Front Line Crew Member Back Line Burger King City, STATE,
  • Cleaned kitchen area, counters, food preparation areas and utensils.
  • Assisted guests with product knowledge and promotional information upon request.
  • Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.
Expected in 01/2021 to to
GED - Fort Morgan Community College,

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Resume Overview

School Attended

  • GED

Job Titles Held:

  • Subway Manager
  • Assistant Manager
  • Shift Lead Manager
  • Front Line Crew Member Back Line


  • GED

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