Self-assured Studio Manager successfully oversees array of production tasks simultaneously and works with different personalities. Promoting exceptional skills in customer service and retail sales. Proven history of effective leadership and excellent employee motivation. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Skills
Student motivation
Flexible working hours
Activity-based learning
Relationship selling
Merchandising knowledge
Reliable and punctual
Excellent communication skills
Team player mentality
Meeting participation
Telephone etiquette
Friendly, positive attitude
Fitness education
Human anatomy understanding
Time management
Employee training
Work ethic
Reliable and trustworthy
Relationship building
Problem resolution
People skills
Organizational skills
Reporting and documentation
Education and Training
Southeastern Louisiana UniversityHammond, LAExpected in ā ā:Nursing R.N. - GPA:
Delgado Community CollegeNew Orleans, LAExpected in ā ā:Business Administration - GPA:
Experience
Sony Music - Studio Manager Nashville, TN, 06/2021 - 02/2022
Welcomed customers and asked open-ended questions to understand individual needs.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Trained new employees and maintained healthy staff morale through consistent coaching and team building.
Guided studio equipment repairs and services to sustain high-level quality of work.
Utilized ClubReady software to process billing and payments for services and goods between company, clients and vendors.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Jack Wills - Tutoring Assistant Westport, CT, 08/2019 - 03/2020
Worked closely with students in grades K through 12, helping to develop math history and essay writing skills.
Developed training materials, such as handouts, study materials and quizzes.
Collaborated with students to identify educational goals and initiated strategies to keep plans on track.
Creating comfortable tutoring environment conducive to learning.
Provided one-on-one and group tutoring instruction for over 6 students.
Assisted students in finding useful study methods to enhance academic performance.
Quizzed students on learning materials and used special techniques to help in subject matter recall.
Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
Coordinated with parents and educators to schedule sessions and develop tutoring strategies.
Recorded student progress and tutoring session details.
Communicated with teachers to provide students with comprehensive support.
Forever 21 - Sales Associate City, STATE, 08/2017 - 11/2017
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Helped average of 15 customers per day by responding to inquiries and locating products.
Built trusting relationships with customers by making personal connections.
Answered incoming telephone calls to provide store, products and services information.
Worked with fellow sales team members to achieve group targets.
Built and maintained relationships with peers and upper management to drive team success.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Engaged in group centered retail merchandising to promote revenue generation and customer satisfaction.
Sold various products by explaining unique features and educating customers on proper application.
Kids And Family Arena - Customer Experience Sales Floor Associate City, STATE, 10/2016 - 05/2017
Provided nurturing and appropriate environment for children ranging in age from 0 to 13.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Maintained organized and clean party room and play areas.
Implemented and encouraged membership sales with customers.
Built and maintained relationships with peers and upper management to drive team success.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Activities and Honors
Member of National Society of Leadership and Success for outstanding academic accomplishments.
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