LiveCareer-Resume

studio manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated individual promoting well-rounded skill set including [Skill] and [Skill]. Willing to pitch in to complete projects on time and within budget. Effective leader and multitasker trained in [Area of expertise].

Skills
  • Hiring and Training
  • Problem Resolution
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Training and Development
  • Team Leadership
  • Work Planning and Prioritization
  • Team Building
  • Employee Development
  • Performance Evaluations
  • Scheduling and Coordinating
  • Complex Problem Solving
  • Staff Training
  • Employee Training
  • Client Rapport
  • Negotiation and Conflict Resolution
  • Shift Scheduling
  • Strategic Planning
  • Good Judgment
  • Customer Service
  • Customer Relationship Management
  • Decision Making
  • Professional and Courteous
  • Human Resources Management
Experience
10/2017 to Current
Studio Manager Meredith Corporation Seattle, WA,
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Utilized [Software] to process billing and payments for services and goods between company, clients and vendors.
  • Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
  • Guided studio equipment repairs and services to sustain high-level quality of work.
06/2016 to Current
Group Fitness Instructor Metropolitan State University Of Denver Denver, CO,
  • Provided resources and information for group members seeking additional health and fitness.
  • Motivated clients to participate in gym fitness activities and group classes.
  • Oriented and advised participants on program and class conduct, procedures and policies.
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Monitored form and technique in group environments to maintain individual safety.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
  • Varied routines, music and classes while following established protocols.
  • Conducted energizing, fun, safe and educational classes.
  • Designed class content and delivery methods to match skill levels of participants and keep student interest high.
  • Assisted with follow-up and communication with participants to help improve class delivery.
  • Wiped down exercise mats, weights and equipment prior to and after use.
  • Built and established lasting relationships using encouragement and personal support.
  • Advised participants on proper attire and appropriate shoes for class.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Coached and encouraged participants during exercises and routines.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Monitored class participants for appropriate techniques to prevent injuries.
  • Explained and taught proper use of weights, exercise bands and other fitness equipment.
  • Assessed needs of participants and developed class exercises to address expectations.
  • Observed participants during classes, watching for issues and incorrect techniques.
  • Enforced safety rules and procedures to minimize injuries.
  • Recommended modifications of exercises to help participants avoid injuries.
07/2012 to Current
Lead Cashier Ulta Salon, Cosmetics & Fragrance, Inc. Janesville, WI,
  • Answered customer questions and provided store information.
  • Processed payments promptly for customers to exceed productivity standards.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Made change on ash register, handling payments by cash, credit, debit and personal checks.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
11/2016 to 05/2018
Guest Service Attendant City Of Wheat Ridge Wheat Ridge, CO,
  • Oriented guests to facility amenities, explained area attractions and dining options, served as brand ambassador for employer and placed courtesy calls to new guests after check-in.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Presented relevant information for guest tours and company-sponsored programs and hosted guest activities with positive and pleasant demeanor to enhance guest experience.
  • Documented guest suggestions and complaints to facilitate process improvements with leadership.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Identified issues and established facts to produce practical decisions and solutions for guests.
  • Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
  • Answered phones, issued equipment and completed guest check-in.
  • Conducted tours for new and potential members, discerned fitness needs, explained options for meeting needs, clearly explained membership terms and encouraged guests to join.
  • Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
  • Communicated with management regarding special requests to meet guests' needs.
  • Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
Education and Training
Expected in 05/2018 to to
Bachelor of Science: Exercise Science
Towson University - Baltimore, MD
GPA:
Accomplishments
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Created highly effective new program that significantly impacted efficiency and improved operations (COVID operations plan).
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Additional Information
  • During and post-COVID operational policies/procedures
Certifications
  • Certified Yoga Instructor
  • Licensed Pound Pro - [Year]

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Resume Overview

School Attended

  • Towson University

Job Titles Held:

  • Studio Manager
  • Group Fitness Instructor
  • Lead Cashier
  • Guest Service Attendant

Degrees

  • Bachelor of Science

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