LiveCareer-Resume

studio manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

As an adept Food and Beverage Director, I have a well-rounded skill set in operations management and honed talents in staff management and front of house management, making me an ideal fit for the Restaurant Manager position. Further, I am a recognized expert in customer service and a communicative collaborator. My previous roles have strengthened my capabilities in leadership and team-building, including a keen attention to detail and accuracy.

Skills
  • Advanced Legal writing
  • Document filing
  • Administrative support
  • Organizational Efficiency
  • Task Prioritization
  • Client service and support
  • Billing Statements
  • Exceptional Telephone Etiquette
  • Advanced word processing
  • Senate knowledge
Work History
Studio Manager , 07/2021 to Current
InnerworkingsChicago, IL,
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
  • Implemented marketing strategies to promote studio to potential clients.
  • Recruited, trained and developed high-performing and customer-focused team from scratch.
  • Handled accounting for payroll and billing.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Culinary Director, 07/2018 to 05/2021
EbenezerAltoona, IA,
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Inspected deliveries for accuracy and safety.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
Director of Food and Beverage, 10/2015 to 06/2018
Fisher Island ClubMiami Beach, FL,
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Restaurant Manager, 02/2013 to 10/2015
Penn National GamingSaint Louis, MO,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Bachelor of Science: Legal Studies, Expected in to University of Maryland - ,
GPA:

Minor in Communications

Associate of Arts: Culinary Arts, Expected in to Prue Leith Chefs Academy - ,
GPA:

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Resume Overview

School Attended

  • University of Maryland
  • Prue Leith Chefs Academy

Job Titles Held:

  • Studio Manager
  • Culinary Director
  • Director of Food and Beverage
  • Restaurant Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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