Student Support Advisor Resume Example
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STUDENT SUPPORT ADVISOR
Professional Summary
Customer-focused professional, successful in self-motivation and managing. Quality-orientated and proactive in resolving issues with exceptional organizational and communication skills.
Skills
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Accomplishments
- Met or exceeded managing company accounts receivables
- Managed a caseload of 250 students at any given time
- Served as key contributing member to Leadership team
Work History
Student Support Advisor, 03/2014 to 06/2016
Adtalem Global Education Inc. – Munster , IN
Adtalem Global Education Inc. – Munster , IN
- Worked with incoming freshmen to acclimate each to college life and develop course plan.
- Monitor a portfolio of 250 students and intervene with at-risk individuals.
- Assisted students in picking majors, explain university offerings, course requirements and proceed with registration.
- Provided information on career resources to higher level students
- Oversee individual educational goals and help each student stay on track
- Mentored two new Academic Advisor
Student Finance Consultant II, 01/2012 to 03/2014
Barrett Business Services – Jackson , MS
Barrett Business Services – Jackson , MS
- Manage a portfolio of 300 students using a high level of discretion and independent judgement to analyze each student's situation in order to develop and implement an individualized financial plan that promotes student success.
- Performs initial contact, financial advising and direct outreach advising sessions.
- Demonstrated and communicated current, detailed and accurate knowledge of University policies, Title IV and state regulations to prospective and current students.
- Serves as the single point of contact for all student finance issues ( e.g. financial aid, professional judgement, payment plans, billing issues, etc.)
- Shares best practices with other Student Finance Consultants and colleagues to continuously improve the student finance experience.
- Assisting in student on-boarding to include online orientation, registration and live training
Front Office Receptionist, 01/2011 to 01/2012
DeVry University – City
DeVry University – City
- Greet and welcome guests in person and on phone, answer and direct inquiries to designated department.
- Scheduling appointments
- Maintaining log books, including sign-in/out logs, front desk expenditures and calls received
- Develop and utilize effective filling and retrieval systems, and maintaining office supplies by placing orders and evaluating new products
- Assisting with scanning and imaging confidential documents.
Education
Bachelor of Business Administration: Marketing and Sales, 2012
DeVry University - City, State
DeVry University - City, State
MBA: Finance, Keller School of Management - City, State
Finance
Finance
Additional Information
- VOLUNTARY WORK-Ladder Up Chicago, a nonprofit organization that assists low-income people with tax preparation and personal financial education.
Languages
Fluent in English and Romanian.
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Resume Overview
School Attended
- DeVry University
- Keller School of Management
Job Titles Held:
- Student Support Advisor
- Student Finance Consultant II
- Front Office Receptionist
Degrees
- Bachelor of Business Administration : Marketing and Sales , 2012
MBA : Finance ,
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