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Student Support Advisor Resume Example

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STUDENT SUPPORT ADVISOR
Professional Summary
Customer-focused professional, successful in self-motivation and managing. Quality-orientated and proactive in resolving issues with exceptional organizational and communication skills.
Skills
  • Office Management
  • Updating Database
  • Faxing & Filling
  • Spreadsheets/ Reports
  • Accounts Receivable
  • Meeting, Planning
  • Customer Service
  • MS Office
  • MS Outlook
  • DocuSign
  • Salesforce
Accomplishments
  • Met or exceeded managing company accounts receivables 
  • Managed a caseload of 250 students at any given time
  • Served as key contributing member to Leadership team
Work History
Student Support Advisor, 03/2014 to 06/2016
DeVry University – Chicago, Illinois
  • Worked with incoming freshmen to acclimate each to college life and develop course plan.
  • Monitor a portfolio of 250 students and intervene with at-risk individuals.
  • Assisted students in picking majors, explain university offerings, course requirements and proceed with registration.
  • Provided information on career resources to higher level students
  • Oversee individual educational goals and help each student stay on track
  • Mentored two new Academic Advisor




Student Finance Consultant II, 01/2012 to 03/2014
DeVry University – Chicago, Illinois
  • Manage a portfolio of 300 students using a high level of discretion and independent judgement to analyze each student's situation in order to develop and implement an individualized financial plan that promotes student success.
  • Performs initial contact, financial advising and direct outreach advising sessions.
  • Demonstrated and communicated current, detailed and accurate knowledge of University policies, Title IV and state regulations to prospective and current students.
  • Serves as the single point of contact for all student finance issues ( e.g. financial aid, professional judgement, payment plans, billing issues, etc.)
  • Shares best practices with other Student Finance Consultants and colleagues to continuously improve the student finance experience.
  • Assisting in student on-boarding to include online orientation, registration and live training






Front Office Receptionist, 01/2011 to 01/2012
DeVry University – Chicago
  • Greet and welcome guests in person and on phone, answer and direct inquiries to designated department.
  • Scheduling appointments 
  • Maintaining log books, including sign-in/out logs, front desk expenditures and calls received
  • Develop and utilize effective filling and retrieval systems, and maintaining office supplies by placing orders and evaluating new products
  • Assisting with scanning and imaging confidential documents.
Education
Bachelor of Business Administration: Marketing and Sales, 2012
DeVry University - Chicago, Illinois

MBA: Finance, Keller School of Management - Chicago, Illinois
Finance
Additional Information
  • VOLUNTARY WORK-Ladder Up Chicago, a nonprofit organization that assists low-income people with tax preparation and personal financial education.
Languages
Fluent in English and Romanian.
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Resume Overview

Companies Worked For:

  • DeVry University

School Attended

  • DeVry University
  • Keller School of Management

Job Titles Held:

  • Student Support Advisor
  • Student Finance Consultant II
  • Front Office Receptionist

Degrees

  • Bachelor of Business Administration : Marketing and Sales , 2012
    MBA : Finance ,

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