Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary


  • Phone skills

  • Bluetooth skills

  • Computer skills

  • Cultural awareness

  • Good listening skills

  • Organization and Time management

  • Collaboration

  • Customer Service

  • Teamwork

  • Detail-oriented

  • First Aid/CPR


Phone skills


Bluetooth skills


Computer skills


Cultural awareness


Good listening skills


Organization and Time management




Customer Service






First Aid/CPR

Work History
12/2019 to Current
Student Supervisor at Information Desk Pathpoint Los Angeles, CA,
  • Helped plan and implement staff development.
  • Evaluated and monitored implementation and compliance with regulations to achieve objectives.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used coordination and planning skills to achieve results according to schedule.
  • Answered phone calls and transferred to the correct extension.
  • Greeted Dordt visitors with enthusiasm and a positive attitude.
  • Directed and gave directions to Dordt visitors when they arrived on campus.
  • Assisted in giving information to those asking questions about events being held on campus.
04/2019 to Current
Direct Support Professional Hyatt Hotels Corp. Utica, MI,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Supervised daily activities and provided assistance when needed.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported children to and from school, activities and appointments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in record books.
05/2015 to 03/2019
Waitress Pizza Hut City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables, working efficiently to keep dining room and work areas clean.
  • Prepared hot and cold beverages to highest standard while providing guests with appropriate customer service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Expected in 05/2022
Bachelors Degree: Social Work
Dordt University - Sioux Center, IA,
Additional Information
  • Honors/Awards , DC Presidential Scholarship Softball Athletic Scholarship Vocal Music Activity Scholarship James and Mildred M Postma Scholarship

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    School Attended

    • Dordt University

    Job Titles Held:

    • Student Supervisor at Information Desk
    • Direct Support Professional
    • Waitress


    • Bachelors Degree

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