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Profile/Summary/Objective
| Collaboration
Customer Service
Teamwork
Detail-oriented
First Aid/CPR
|
Organization and Time management
: Advanced
12/2019 to Current Student Supervisor at Information Desk Pathpoint – Los Angeles, CA,
- Helped plan and implement staff development.
- Evaluated and monitored implementation and compliance with regulations to achieve objectives.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Answered phone calls and transferred to the correct extension.
- Greeted Dordt visitors with enthusiasm and a positive attitude.
- Directed and gave directions to Dordt visitors when they arrived on campus.
- Assisted in giving information to those asking questions about events being held on campus.
04/2019 to Current Direct Support Professional Hyatt Hotels Corp. – Utica, MI,
- Worked to improve and enhance patient lives through effective and compassionate care.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance when needed.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Maintained clean, safe and well-organized patient environment.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported children to and from school, activities and appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in record books.
05/2015 to 03/2019 Waitress Pizza Hut – City, STATE,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Prepared hot and cold beverages to highest standard while providing guests with appropriate customer service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Expected in 05/2022 Bachelors Degree: Social Work
Dordt University - Sioux Center, IA,
GPA:
- Honors/Awards
, DC Presidential Scholarship
Softball Athletic Scholarship
Vocal Music Activity Scholarship
James and Mildred M Postma Scholarship
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