Student Supervisor at Information Desk Pathpoint – Los Angeles, CA,
Helped plan and implement staff development.
Evaluated and monitored implementation and compliance with regulations to achieve objectives.
Maintained energy and enthusiasm in fast-paced environment.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used coordination and planning skills to achieve results according to schedule.
Answered phone calls and transferred to the correct extension.
Greeted Dordt visitors with enthusiasm and a positive attitude.
Directed and gave directions to Dordt visitors when they arrived on campus.
Assisted in giving information to those asking questions about events being held on campus.
04/2019 to Current
Direct Support Professional Hyatt Hotels Corp. – Utica, MI,
Worked to improve and enhance patient lives through effective and compassionate care.
Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
Developed rapport to create safe and trusting environment for care.
Administered medication as directed by physician.
Supervised daily activities and provided assistance when needed.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Maintained clean, safe and well-organized patient environment.
Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Transported children to and from school, activities and appointments.
Entrusted to handle confidential and sensitive situations in professional matter.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Planned, prepared and served meals and snacks according to prescribed diets.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Shopped for groceries regularly in order to keep house stocked with necessities.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in record books.
05/2015 to 03/2019
WaitressPizza Hut – City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed and reset tables, working efficiently to keep dining room and work areas clean.
Prepared hot and cold beverages to highest standard while providing guests with appropriate customer service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used cash registers and credit card machines to cash out customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Education
Expected in 05/2022
Bachelors Degree: Social Work Dordt University - Sioux Center, IA, GPA:
Additional Information
Honors/Awards
, DC Presidential Scholarship
Softball Athletic Scholarship
Vocal Music Activity Scholarship
James and Mildred M Postma Scholarship
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