Student Services Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused professional with strength in organizational skills, data management and critical thinking. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency organization. Adaptable and driven with a strong work ethic and ability to thrive in a team-based or individually motivated settings.

  • Problem resolution
  • Strong Communication
  • Interviewing Techniques
  • Technology Skills
  • Data management
  • Organizational skills
  • Troubleshooting
  • Decision-making
  • Critical thinking
  • Detailed analysis
  • Working collaboratively
  • Flexible
  • People skills
  • Active listening
  • Training & Development
  • Time management
  • MS Office
11/2013 to Current Student Services Specialist Metropolitan Community College | Kansas City, MO,
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Spent ample time with each applicant to break down complex information into terms that easy to understand.
  • Processed financial aid documents and completed basic verification of information.
  • Demonstrated understanding of and adherence to federal and state regulations for financial aid.
12/2006 to 08/2012 Senior Training and Quality Assurance Supervisor Northern Quest | Spokane, WA,
  • Proactively identified and solved complex problems related to employee training, management and business direction.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Completed evaluations of new employees to determine strengths and customize training.
  • Identified and communicated to management regarding areas needing additional training.
  • Presented training information via role playing, simulations and team exercises.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Led training programs designed to implement new agent performance management standards for 4 departments.
  • Performed quality control duties and responsibilities, including hosting weekly calibrations with clients, sister-site located in Panama City, Panama, supervisors and management.
  • Managed payroll for over 100 hourly employees.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Prepared and submitted listing of qualified applicants to Human Resource Manager for review and coordinated next-phase interviews with management team and potential candidate.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations.
  • Contacted all job applicants to inform of application status.
  • Sourced, qualified and conducted screening interviews with job candidates.
03/2004 to 03/2006 Executive Collections Supervisor Federated Inc. | City, STATE,
  • Exceeded monthly collection targets and goals.
  • Produced weekly and monthly performance measurement reporting for collection teams.
  • Mentored collection team on successful tactics to increase workflow and productivity.
  • Reviewed credit records to evaluate customer histories.
  • Monitored overdue accounts using computers and automated systems.
  • Coordinated employee activities to investigate credit risks for collection.
  • Received and submitted payments and applied amounts to customer balances.
  • Identified problem collection accounts to eliminate bad debt.
  • Notified customers of delinquent accounts by mail and telephone to obtain payment.
02/2001 to 03/2004 Reservation Agent Drury Hotels Company LLC | City, STATE,
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Suggested amenities suited to clients' needs.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.
  • Relayed information on availability, pricing and discounts to customers.
Education and Training
Expected in 05/2020 Bachelor of Arts | Social Sciences Southeast Missouri State University, Cape Girardeau, MO GPA:
Expected in 05/2012 MBA | Business Administration William Woods University, Fulton, MO GPA:
  • Magna cum laude graduate
Expected in Bachelor of Science | Finance Southeast Missouri State University, Cape Girardeau, MO GPA:

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Resume Overview

School Attended
  • Southeast Missouri State University
  • William Woods University
  • Southeast Missouri State University
Job Titles Held:
  • Student Services Specialist
  • Senior Training and Quality Assurance Supervisor
  • Executive Collections Supervisor
  • Reservation Agent
  • Bachelor of Arts
  • MBA
  • Bachelor of Science

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