To obtain a position within an established organization where my skills can be challenged and professional growth can be achieved.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Student Services/Advisor, 08/2012 - 07/2013 Aurora Services – Stevens Point, WI, United States
Assesses the student's stage of development (academic, career, and personal) and promotes student growth by determining suitable developmental tasks; assists student in establishing realistic and attainable academic and career goals.
Planned and implemented activities to meet the physical, emotional, intellectual and social needs of the children in the program Advises students on academic, career and personal issues; identifies the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and their implications; if needed, refers student to counseling services; sets up an action plan for the student to explore alternative careers and related majors.
Identifies options for student to satisfy high school requirements; evaluates and makes recommendations on petitions and amendments to student's program of study; assists students in completion.
Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance; communicates findings to coaches and administrators.
Maintains student files and records; documents all pertinent student information; updates computerized information system regarding changes to student status.
Answer multi-line/switchboard telephone system.
Accounting Specialist, 07/2009 - 06/2012 Phoenix Home Care – Diamond, MO, United States
Managed customer/creditor escalations as well as dispute client accounts with the appropriate creditors and organizations.
Outbound calls to creditors Inbound phone queue (creditors seeking payments) Ensuring payments are delivered and received by creditors for the purpose of fulfilling a settlement agreement between the creditor and the customer Communicated research findings with internal staff Resolved un-cleared check issues and disputes between the creditor and the customer on debts settled by the company Special projects as assigned by management Re-evaluated settlements for a possible early maturity date Scanned documents into a database Filing Data entry Obtained proof of settled debt for customers records when necessary Account Reviews Approved Settlements.
Executive Secretary/Records Intake Specialist, 04/2007 - 04/2009 Sanmina Sci – Costa Mesa, CA, United States
Ensured the confidentiality of all medical records information.
Maintained cleanliness of the office premises Performed all clerical duties related to the assembling and maintaining of medical records, including initiating records for new patients.
Managed two other employees for records intake Delivered medical records for clinical use and re-filed records upon completion of use.
Compiled payroll data, computed wages, and reconciled errors to maintain payroll records using computers or calculators.
Assisted HR with hiring procedures and related paperwork.
Notified supervisor and completed reports for incidents.
Typed letters and maintained an appointment book based on scheduled on site appointments.
Inbound/Outbound calls on multi line telephone system to patients, doctors and new customers.
Strong customer service skills.
Performed heavy data entry using Windows Microsoft Systems and Progress programs.
Front Desk Receptionist, 01/2007 - 04/2007 Graceful Bowls Llc – Bellevue, WA, United States
Extensive customer service to Answered and transferred high volume calls.
Stocked and maintained the front office Entered data into HAB Housing Database Program as well as scheduled tenant appointments.
Worked on special assignments and projects as appointed.
Maintained, filed, and updated case files as well as faxed requested documents to clients.
Performed criminal background searches on applicants.
Senior Collections Account Manager, 06/2006 - 12/2006 Discover Financial Services – City, STATE, United States
Reviewed past due accounts and arranged acceptable payment programs for accounts from which sufficient funds cannot be collected.
Managed and negotiated customer escalations and disputed with appropriate parties.
Contacted creditors and other references when unable to locate a customer.
Photo Technician, 05/2005 - 06/2006 Wal-Mart – City, STATE, United States
Performed work involving printing, copying and processing of black and white, color film.
Cut, printed, and packaged photos and proofs.
Handled cash transactions and customer service.
Restaurant Crew Member, 12/2003 - 05/2005 Mcdonalds – City, STATE, United States
Operated high volume cash registers, interacted with customers.
Superior customer service.
Prepared and served customers food.
Education
High School Diploma: , Expected in 1 2005 - Agua Fria High School - Avondale, GPA:
Associates: Pharmaceuticals, Expected in 1 2006 - Apollo College - Phoenix, Arizona GPA: Pharmaceuticals
Associates: Business, Expected in 1 1 - Rio Salado College - Tempe, GPA: Business
Skills
academic, administrative, attention to detail, book, calculators, cash registers, clerical, color, interpersonal and communication, copying, counseling, creditor, client, clients, customer services, customer service, customer service skills, Data entry, Database, Filing, film, front office, funds, hiring, HR, letters, listening, excel, Microsoft Office, office, outlook, power point, Windows, word, Monitors, payroll, Progress, protocols, research, Settlements, Stress management, supervisor, switchboard, Teaching, telephone, telephone etiquette, phone, time management, tutoring
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