To obtain a position within an established organization where my skills can be challenged and professional growth can be achieved.
Student Services/Advisor, 08/2012 to 07/2013 Primavera Online High School/Middle School – Chandler, United States, Arizona
Assesses the student's stage of development (academic, career, and personal) and promotes student growth by determining suitable developmental tasks; assists student in establishing realistic and attainable academic and career goals.
Planned and implemented activities to meet the physical, emotional, intellectual and social needs of the children in the program Advises students on academic, career and personal issues; identifies the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and their implications; if needed, refers student to counseling services; sets up an action plan for the student to explore alternative careers and related majors.
Identifies options for student to satisfy high school requirements; evaluates and makes recommendations on petitions and amendments to student's program of study; assists students in completion.
Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance; communicates findings to coaches and administrators.
Maintains student files and records; documents all pertinent student information; updates computerized information system regarding changes to student status.
Answer multi-line/switchboard telephone system.
Accounting Specialist, 07/2009 to 06/2012 Nationwide Asset Services – Phoenix, United States, Arizona
Managed customer/creditor escalations as well as dispute client accounts with the appropriate creditors and organizations.
Outbound calls to creditors Inbound phone queue (creditors seeking payments) Ensuring payments are delivered and received by creditors for the purpose of fulfilling a settlement agreement between the creditor and the customer Communicated research findings with internal staff Resolved un-cleared check issues and disputes between the creditor and the customer on debts settled by the company Special projects as assigned by management Re-evaluated settlements for a possible early maturity date Scanned documents into a database Filing Data entry Obtained proof of settled debt for customers records when necessary Account Reviews Approved Settlements.
Executive Secretary/Records Intake Specialist, 04/2007 to 04/2009 Lab Express – Phoenix, United States, Arizona
Ensured the confidentiality of all medical records information.
Maintained cleanliness of the office premises Performed all clerical duties related to the assembling and maintaining of medical records, including initiating records for new patients.
Managed two other employees for records intake Delivered medical records for clinical use and re-filed records upon completion of use.
Compiled payroll data, computed wages, and reconciled errors to maintain payroll records using computers or calculators.
Assisted HR with hiring procedures and related paperwork.
Notified supervisor and completed reports for incidents.
Typed letters and maintained an appointment book based on scheduled on site appointments.
Inbound/Outbound calls on multi line telephone system to patients, doctors and new customers.
Strong customer service skills.
Performed heavy data entry using Windows Microsoft Systems and Progress programs.
Front Desk Receptionist, 01/2007 to 04/2007 Housing Authority of Maricopa County – Phoenix, United States, Arizona
Extensive customer service to Answered and transferred high volume calls.
Stocked and maintained the front office Entered data into HAB Housing Database Program as well as scheduled tenant appointments.
Worked on special assignments and projects as appointed.
Maintained, filed, and updated case files as well as faxed requested documents to clients.
Performed criminal background searches on applicants.
Senior Collections Account Manager, 06/2006 to 12/2006 Discover Financial Services – Phoenix, United States, Arizona
Reviewed past due accounts and arranged acceptable payment programs for accounts from which sufficient funds cannot be collected.
Managed and negotiated customer escalations and disputed with appropriate parties.
Contacted creditors and other references when unable to locate a customer.
Photo Technician, 05/2005 to 06/2006 Wal-Mart – Avondale, United States, Arizona
Performed work involving printing, copying and processing of black and white, color film.
Cut, printed, and packaged photos and proofs.
Handled cash transactions and customer service.
Restaurant Crew Member, 12/2003 to 05/2005 Mcdonalds – Avondale, United States, Arizona
Operated high volume cash registers, interacted with customers.
Superior customer service.
Prepared and served customers food.
High School Diploma: 1 2005 Agua Fria High School - Avondale
Associates: Pharmaceuticals, 1 2006 Apollo College - Phoenix, Arizona Pharmaceuticals
Associates: Business, 1 1 Rio Salado College - Tempe Business
academic, administrative, attention to detail, book, calculators, cash registers, clerical, color, interpersonal and communication, copying, counseling, creditor, client, clients, customer services, customer service, customer service skills, Data entry, Database, Filing, film, front office, funds, hiring, HR, letters, listening, excel, Microsoft Office, office, outlook, power point, Windows, word, Monitors, payroll, Progress, protocols, research, Settlements, Stress management, supervisor, switchboard, Teaching, telephone, telephone etiquette, phone, time management, tutoring