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student service counselor ii resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Goal-oriented individual with strong leadership skills and great work ethic. An organized, motivated and detail-oriented problem solver.
Skills

Customer Service, Microsoft Office 2003-2010, Team Player, PeopleSoft/Oracle, CRM, Windows XP, Organization

Education and Training
Grand Canyon University Phoenix, AZ Expected in Current Master of Business Administration : - GPA :
DeVry University Mesa, Arizona Expected in June 19, 2009 Bachelor Degree : Business Administration Small Business and Entrepreneurship - GPA : Business Administration Small Business and Entrepreneurship Business Law Accounting Business Management Marketing Budgeting & Forecasting Customer Relations Operation Strategies Human Resource Management Small Business & Entrepreneurship
Experience
Fedex Cross Border - Student Service Counselor II
Baton Rouge, LA, 08/2013 - Present
  • Responsible for providing profound customer service while advising students both academically and financially for furthering their education.
  • Assist new and current students while maintaining University policy and procedures, registration, progression requirements, payment options, and ensures students' progress through their educational milestones.
  • Collect all required paperwork and documents for progression requirements through student's educational path.
  • Thoroughly review with students the uses of financial aid, tuition reimbursement, and cash paying options, so that they understand their financial options before starting school and during their duration in their program of study.
  • Maintained Accounts Receivables.
  • Serve as student's advocate in navigate through university policy and procedures.
  • Integrated team work by assisting peers when out of office and working closely with cross functional and support departments to assist and resolve student issues.
  • Took on specialty projects such as working with students who have been reinstated after a year.
  • As well as took on a new project in assisting the Master of Divinity student load.
  • Been able to develop and become very knowledgeable in these specialty areas.
  • Multitasking with inbound and outbound calls while working on daily reports.
  • Used daily clerical skills to provide efficiency.
  • Assist facilitating team collaboration and team bonding with birthday parties and gatherings.
  • Assist management by training new hires to be proficient in their role at GCU.
  • Provide management team additional support as needed.
Borgwarner Inc. - Financial Advisor
Livonia, MI, 11/2009 - 08/2013
  • Responsible for providing exceptional customer service while advising students about their financial statuses for going to school.
  • Thoroughly went over the uses of financial aid, tuition reimbursement, and cash paying with students so that they understood before starting school.
  • Maintained new student reports, aging reports, and general activity reports.
  • Maintained Accounts Receivables.
  • Used daily clerical skills to provide efficiency.
  • Assisted Military students with their financial benefits to achieve their education.
  • Initiated a project to assist students on resolving balances and return to school.
  • Mentored and trained new hires.
  • Multitasking with inbound and outbound calls while working on daily reports.
  • Assisted in double covering other finance advsiors while they were out of the office to ensure students were still receiving financial support and customer service satisfaction.
  • Participated in many specialized meetings for beta testing new processes and to provide feedback for improvements.
  • Organized and coordinated team participation for birthdays and special events.
Blackrock, Inc. - Customer Service Representative
Los Angeles, CA, 03/2009 - 10/2009
  • Responsible for accurately filing, mailing, and answering phones resulting in high customer satisfaction.
  • Accurately enter employee production while ensuring accurate time entry.
  • Managing accounts receivable.
  • Ensuring the highest quality of customer service satisfaction.
Truly Nolen - Administrative Assistant
City, STATE, 08/2008 - 03/2009
  • Responsible for accurately filing, mailing, and answering phones resulting in high customer satisfaction.
  • Managed Accounts Payable and Accounts Receivable.
  • Accurately managed Petty Cash and was entrusted with preparing the bank deposit.
  • Successfully implemented and maintained special projects for management.
  • Assist general administrator as needed.
Skills
Accounting, Accounts Receivables, Accounts Payable, Accounts Receivable, benefits, Budgeting, Business Law, Business Management, clerical, Customer Relations, customer satisfaction, Customer Service, special events, filing, finance, financial, Forecasting, functional, Human Resource Management, mailing, Managing, Marketing, meetings, Microsoft Office, office, Windows XP, Multitasking, Oracle, PeopleSoft, processes, progress, quality, receiving, Team Player, team work, answering phones
Activities and Honors

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Resume Overview

School Attended

  • Grand Canyon University
  • DeVry University

Job Titles Held:

  • Student Service Counselor II
  • Financial Advisor
  • Customer Service Representative
  • Administrative Assistant

Degrees

  • Master of Business Administration
  • Bachelor Degree

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