student accounts collections counselor resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic administrative assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and time management and training in Microsoft office . Motivated to learn, grow and excel with Hedgehog.
Improved quality processes for increased efficiency and effectiveness.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Developed team communications and information for our Student Accounts department meetings.
Updated quality control standards, methods and procedures to meet compliance requirements.
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Conducted training and change management processes to improve operations.
Reviewed financial aid reconciliation reports, calculated amounts and verified totals to ensure accuracy and completeness of all related documentation and accounting details.
Contacted families and students about late payments and account statements.
Double checked payments and documentation of students applying for loans.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Handled client correspondence and tracked records to foster office efficiency.
Entered personal data using Jenzabar , following procedures to keep information private.
Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines.
Trained new employees on accounting principles and company procedures.
Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts.
Diminished outstanding debts by analyzing accounts for issues.
Reviewed accounts, resolved coding areas and tracked recurring expenses for accrual entry.
Verified over $25 -$4,800 of cash and credit payments daily.
Prepared working papers, reports and supporting documentation for audit findings.
01/2016 to 03/2017
Receptionist/Recruiter CoordinatorMVP Staffing – City, STATE,
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Provided clerical support to 1 (XXX)581-5449 MVP Staffing employees by copying, faxing and filing documents.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Routed incoming mail and messages to relevant personnel without delay.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduled office meetings and client appointments for team of six professional Recruiters and Branch Manager.
Received and routed business correspondence to correct departments and staff members.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Offered appointment information updates and rescheduling to guests.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
07/2015 to 12/2015
Financial Aid AssistantAllied American University – City, STATE,
Helped students sign up and design for payment plans.
Reviewed financial aid reconciliation reports, calculated amounts and verified totals to ensure accuracy and completeness of all related documentation and accounting details.
Assisted students and families in filling out financial aid applications.
Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
Double checked payments and documentation of students applying for loans.
Handled client correspondence and tracked records to foster office efficiency.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
05/2013 to 11/2014
Financial Aid Assistant/Default Prevention OfficerCareer College Of California – City, STATE,
Reviewed financial aid reconciliation reports, calculated amounts and verified totals to ensure accuracy and completeness of all related documentation and accounting details.
Assisted students and families in filling out financial aid applications.
Guided students through financial aid processes, including completing necessary forms, filing, documentation, preparing reports and updating account records.
Performed wide-ranging administrative, financial and service-related functions including entrance and exit counseling.
Contacted families and students about late payments and account statements.
Helped students sign up and design for payment plans.
Double checked payments and documentation of students applying for loans.
Entered students personal data using Sales force, following procedures to keep information private.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Received and routed business correspondence to correct departments and staff members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Excel and Power Point.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Handled client correspondence and tracked records to foster office efficiency.
Developed team communications and information for Default Prevention meetings.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Managed and archived quality documentation and participated in internal and external quality audits.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Education
Expected in 04/2014 to to
Certificate : Business Office Administration Career College of California - Santa Ana, CA GPA:
Expected in 06/2012 to to
High School Diploma: Century High School - Santa Ana, CA GPA:
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Resume Overview
School Attended
Career College of California
Century High School
Job Titles Held:
Student Accounts Collections Counselor
Receptionist/Recruiter Coordinator
Financial Aid Assistant
Financial Aid Assistant/Default Prevention Officer