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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Stroke Program Manager possessing 14 years of experience in building successful high quality stroke programs in the Puget Sound Region. Proven history of leading organizations in stroke quality management. Skilled in mentoring, training and contributing to the professional development of staff members.

Skills
  • Performance monitoring
  • Team leadership and direction
  • Policy and procedure development and improvement
  • Project Management
  • Data analysis
  • Strategic planning
  • Quality assurance
  • Data Collection
  • Quality Assurance Evaluation
  • Electronic and communication systems
  • Cross functional Team Builder
  • Program leadership
  • Budget coordination
Work History
Stroke Program Manager, 01/2020 to Current
Sparrow Health SystemLansing, MI,
  • Monitor stroke measure compliance from admission through discharge.
  • Analysis of stroke measure fall outs for committee reporting and implementation of PI projects.
  • Review and analysis of readmissions and length of stay for stroke patient population.
  • Developed in collaboration with IS&T an annual stroke order set review and revision process. Worked with IS&T to update the stroke order sets and develop new stroke order sets for hemorrhagic stroke patient population.
  • Collaborated with stroke team members to improve stroke committee meeting effectiveness.
  • Worked with site based managers to develop onboarding education for new hires/travelers/agency staff. Currently working with education services on boarding of new residents.
  • Development of education plan for emergency, hospitalist and pulmonary critical care providers.
  • Gap analysis of OCED stroke care.
  • Development of defined OCED stroke measure reporting for stroke committee reporting
  • Development of staff and provider education plan based on gap analysis.
Stroke Program Coordinator, 01/2007 to 01/2020
Community Health SystemMadison, WI,
  • Developed CHI Franciscan St Joseph Medical Stroke Program for initial Primary Stroke Center and initial Comprehensive Stroke Program certification
  • Worked with leadership to develop a system of care throughout CHI Franciscan.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Participated in Statewide Emergency Cardiac and Stroke Technical Advisory Team meetings for state stroke initiatives including development of statewide EMS Stroke Triage Tool.
  • Developed a post discharge call process using Cipher Health remote calls and follow-up phone calls to patients requiring additional needs.
  • Organized and managed program development from conception through successful execution.
  • Oversaw process improvement projects each year from concept through final delivery such as development of emergency and inpatient Code Neuro process and development of one call system throughout the system.
  • Developed and led onboarding activities for new residents and new hires eight times a year.
  • Assisted with yearly quality report out of system wide stroke program
RN, Critical Care Charge, 06/1996 to 01/2007
Allina Health SystemsWaconia, MN,
  • Direct patient care, stabilized patients and determined next course of action.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Led successful team comprised of RNs, LPNs and ancillary staff.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
RN, Medical-Surgical, 06/1989 to 06/1996
CHI Franciscan HealthCity, STATE,
  • Managed care from admission to discharge.
  • Direct patient care to orthopedic and neurological medical surgical patients, stabilized patients and determined next course of action.
  • Oversight of patient care delivery on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Education
High School Diploma: , Expected in
Curtis Sr. High School - University Place, WA,
GPA:
Bachelor of Science: Nursing, Expected in
University of Phoenix - ,
GPA:
Associate Degree in Nursing: Nursing, Expected in
Tacoma Community College - Tacoma, WA
GPA:

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Resume Overview

School Attended

  • Curtis Sr. High School
  • University of Phoenix
  • Tacoma Community College

Job Titles Held:

  • Stroke Program Manager
  • Stroke Program Coordinator
  • RN, Critical Care Charge
  • RN, Medical-Surgical

Degrees

  • High School Diploma
  • Bachelor of Science
  • Associate Degree in Nursing

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