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strategic account relationship manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented with distinguished experience in telecommunication's s industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Tenacious with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Skills
  • Review of contracts
  • Sales processes
  • New Business Development
  • Solution selling
  • Coaching and mentoring
  • Territory Management
  • B to B sales
Work History
01/2020 to 03/2023 Strategic Account Relationship Manager Ajax Distributing Company | Memphis, TN,
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
01/2018 to 11/2020 Area Sales Manager Verizon | Blue Springs, MO,
  • Coordinated meetings and logistics for national sales meetings and directed and supervised 180 -member team.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Utilized cross-functional strategies between 6 divisions to systematize online store and franchise store.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Drove sales by developing multi-million dollar contract sales.
  • Built relationships with customers and community to establish long-term business growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
02/2017 to 11/2018 Business Sales Manager Music And Arts | Papineau, IL,
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 15 % revenue increase.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
  • Developed and implemented comprehensive salesperson training program.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
05/2016 to 12/2017 Customer Service Manager AT&T Wireless | City, STATE,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and reviewed invoices to confirm accuracy.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
Education
Expected in to to Bachelor of Science | Business Management & Marketing Bennett, Brazil, GPA:
Expected in to to Bachelor of Science | Law - Procurement And Contract Management UFF, Brazil, GPA:
Languages
Portuguese:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Bennett
  • UFF

Job Titles Held:

  • Strategic Account Relationship Manager
  • Area Sales Manager
  • Business Sales Manager
  • Customer Service Manager

Degrees

  • Bachelor of Science
  • Bachelor of Science

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