strategic account manager program manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Resourceful Program Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proactive and meticulous with over 13 years of experience in telecommunication's industry.

  • Program Leadership
  • Program Development and Management
  • Partnership Development
  • Documentation Proficiency
  • Budget Coordination
  • Software Documentation
  • Team leadership and direction
  • Policy and procedure improvements
  • Quality assurance
  • Testing, repair and troubleshooting
  • Project Management
  • Supply chain distribution
  • Logistics Operations
  • Data Collection & Research
  • Life cycle Management
Work History
02/2020 to 03/2023
Strategic Account Manager/Program Manager AT&T Mobility City, STATE,
  • Addressed and resolved technical, financial, and operational concerns by working with team members, directors, VP and CFO.
  • Coached partners on my portfolio on productivity strategies to accomplish challenging goals.
  • Interacted with clients to identify business needs and requirements.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Researched industry best practices in support of training development and program content.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Identified program obstacles and communicated possible impacts to team.
  • Designed and developed programs and projects for dissemination to personnel (client's employees).
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Developed and maintained logistics workflows, procedures and reports.
  • Participated in vendor selection and management process for program initiatives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Leveraged project management processes and tools to define and execute projects.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
  • Boosted profits through effective supervision of entire sales department.
  • Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
  • Developed pipeline utilization strategies and penetration processes to increase overall profitability by 25%.
  • Executed strategic plans for growth and new acquisitions.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
01/2018 to 01/2020
Area Retail Operations/Territory Sales Manager AT&T Wireless City, STATE,
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Tightened security around store to reduce shrink and alleviate theft.
  • Developed 12 new managers/assistant manager from within 140 person regional workforce.
  • Developed relationships with clothing vendors and freight operators.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Evaluated resource utilization to identify opportunities for optimization.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Set sales objectives and attainment plans for 15 stores in my territory.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
  • Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
01/2016 to 01/2018
Territory Manager - Sales and Service - B2B AT&T National Business City, STATE,
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Targeted prospects in other territories through careful research of competitor products, services, and trends.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
  • Carefully analyzed data to determine most effective sales strategies.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Drove team revenue totals by bringing in top sales numbers.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Serviced customer accounts while devoting significant energy to prospecting new leads with high % conversion rate.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Presented products and services to prospective customers, converting them to paying clients.
01/2012 to 01/2015
B2B Business Sales Manager Verizon Wireless City, STATE,
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Grew businesses by adopting market expansion strategy to serve different customer needs.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Developed and implemented comprehensive salesperson training program.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Monitored metrics and marketing investments to assess performance and implement continuous improvements.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
Expected in to to
Bachelor of Science: Business Administration And Management
Bennett - Brazil,
Expected in to to
Bachelor of Science: Law - Procurement And Contracts Management
UFF - Brazil,
Expected in 2024 to to
MBA: Purchasing, Procurement, And Contracts Management
UTC - Alabama,
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Bennett
  • UFF
  • UTC

Job Titles Held:

  • Strategic Account Manager/Program Manager
  • Area Retail Operations/Territory Sales Manager
  • Territory Manager - Sales and Service - B2B
  • B2B Business Sales Manager


  • Bachelor of Science
  • Bachelor of Science
  • MBA

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