Team-minded Training Store Manager with over (3) years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.
Accomplishments
* Top 20% in the nation with Dollar General in 2020
* Optimized inventory levels in shrink categories
* Partnered with rest of District 118 (Dollar General) to get the district to the ranking of number (2) in the company nation wide
* Traveled to Texas, Oklahoma, and throughout Louisiana with merchandising team to help build new stores and help remodel stores
Skills
Cash Management
Vendor selection
Sales forecasting
Shelf stocking
Staff training/development
Relationship building
Effective leader
Scheduling
Employee reviews
Recruitment
Delegation
Coaching and mentoring
Business Development
Employee scheduling
Inventory management
Budget development
Reading comprehension
Work History
11/2017 to 06/2021
Store Training ManagerYmca Twin Cities – Lakeville, MN,
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Drove and maintained solid operational processes, inventory management and inventory rationalization
Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
Opened and closed stores.
Assessed skill gaps for employees in each department and developed training courses to meet identified needs.
Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
Oversaw, trained and encouraged sales associates, lead key carriers, and store managers, promoting culture of efficiency and performance.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
Supervised and effectively trained multiple employees to decrease process lags and boost productivity.
Interacted well with employee's and customers to build connections and nurture relationships.
Eased team transitions and new employee orientation through effective training and development.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented long-term growth initiatives by developing and strategies.
Trained and guided team members to maintain high productivity and performance metrics.
Increased sales by establishing goals, overseeing performance and growth.
Reported issues to higher management with great detail.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Promoted positive customer experience through day-to-day supervision and management.
Assisted in recruiting, hiring and training of team members.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Upheld great standards of leadership for employees, consistently leading by example.
Trained new employees on proper protocols and customer service standards.
Maintained cleanliness and organization of Dollar General workspace, working closely with employees to systemize tasks.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Provided exceptional customer service to customers.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
11/2017 to 05/2019
Track and Field CoachSouth Terrebonne High School – City, STATE,
Planned and scheduled regular program of in-season practices.
Coached individual participants in skills necessary for excellent achievement in target sports.
Pushed athletes through rigorous training drills following practice schedule, enforcing appropriate exertion levels.
Enforced reasonable expectations for team conduct on trips and during meets to build positive image for organization and team alike.
Honed competency in rules, meet procedures and coaching techniques prominent in track and field to build strong routines of training and conditioning.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Completed necessary attendance forms, insurance records and similar paperwork.
Introduced games and drills, which helped students to better develop skill levels.
Increased player strength, agility and game skills through successful practices.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
08/2017 to 05/2019
Math and English TutorCest Bon Tutoring – City, STATE,
Conducted tutorial services for students to provide academic support in math and ELA.
Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
Managed schedule for weekly appointments helping students with homework, test prep, and advanced placement examinations.
Worked with customers to understand needs and provide excellent service.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Proved successful working within tight deadlines and fast-paced atmosphere.
Exceeded goals through effective task prioritization and great work ethic.
Education
Expected in 05/2017
High School Diploma: South Terrebonne High School - Bourg, LA GPA:
Expected in
Bachelor of Arts: English Language And Literature Nicholls State University - Thibodaux, LA GPA:
Expected in
Bachelor of Arts: Pre-Law Regent University - Virginia Beach, VA GPA:
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