Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Team-minded Training Store Manager with over (3) years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.


* Top 20% in the nation with Dollar General in 2020

* Optimized inventory levels in shrink categories

* Partnered with rest of District 118 (Dollar General) to get the district to the ranking of number (2) in the company nation wide

* Traveled to Texas, Oklahoma, and throughout Louisiana with merchandising team to help build new stores and help remodel stores

  • Cash Management
  • Vendor selection
  • Sales forecasting
  • Shelf stocking
  • Staff training/development
  • Relationship building
  • Effective leader
  • Scheduling
  • Employee reviews
  • Recruitment
  • Delegation
  • Coaching and mentoring
  • Business Development
  • Employee scheduling
  • Inventory management
  • Budget development
  • Reading comprehension
Work History
11/2017 to 06/2021
Store Training Manager Ymca Twin Cities Lakeville, MN,
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
  • Opened and closed stores.
  • Assessed skill gaps for employees in each department and developed training courses to meet identified needs.
  • Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service.
  • Oversaw, trained and encouraged sales associates, lead key carriers, and store managers, promoting culture of efficiency and performance.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
  • Supervised and effectively trained multiple employees to decrease process lags and boost productivity.
  • Interacted well with employee's and customers to build connections and nurture relationships.
  • Eased team transitions and new employee orientation through effective training and development.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented long-term growth initiatives by developing and strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased sales by establishing goals, overseeing performance and growth.
  • Reported issues to higher management with great detail.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Promoted positive customer experience through day-to-day supervision and management.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained cleanliness and organization of Dollar General workspace, working closely with employees to systemize tasks.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Provided exceptional customer service to customers.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
11/2017 to 05/2019
Track and Field Coach South Terrebonne High School City, STATE,
  • Planned and scheduled regular program of in-season practices.
  • Coached individual participants in skills necessary for excellent achievement in target sports.
  • Pushed athletes through rigorous training drills following practice schedule, enforcing appropriate exertion levels.
  • Enforced reasonable expectations for team conduct on trips and during meets to build positive image for organization and team alike.
  • Honed competency in rules, meet procedures and coaching techniques prominent in track and field to build strong routines of training and conditioning.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Completed necessary attendance forms, insurance records and similar paperwork.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Increased player strength, agility and game skills through successful practices.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
08/2017 to 05/2019
Math and English Tutor Cest Bon Tutoring City, STATE,
  • Conducted tutorial services for students to provide academic support in math and ELA.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Managed schedule for weekly appointments helping students with homework, test prep, and advanced placement examinations.
  • Worked with customers to understand needs and provide excellent service.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
Expected in 05/2017
High School Diploma:
South Terrebonne High School - Bourg, LA
Expected in
Bachelor of Arts: English Language And Literature
Nicholls State University - Thibodaux, LA
Expected in
Bachelor of Arts: Pre-Law
Regent University - Virginia Beach, VA

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School Attended

  • South Terrebonne High School
  • Nicholls State University
  • Regent University

Job Titles Held:

  • Store Training Manager
  • Track and Field Coach
  • Math and English Tutor


  • High School Diploma
  • Bachelor of Arts
  • Bachelor of Arts

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