Store/Training Manager Resume Example

Training Store Manager Store Manager Customer Service- Ensured consistent and quality customer service through leading by example and empowering coworkers to make decisions to meet and exceed customer needs and to resolve customer concerns in a courteous, timely and professional manner. Performance and Coaching- Maintained high standards of performance and conduct by holding everyone accountable for results and customer service expectations. Lead by example, set clear goals, provided continuous coaching, feedback, and follow-up; celebrating (recognizing) both individual and team success which resulted in a more knowledgeable team focused on meeting/exceeding visual standards, sales, and customer goals. Recruitment/Development- Hired, trained and developed new workers for stores. Used the Training Manual as a tool to ensure new manager's and potentials received training in all aspects of their positions including, analyzing sales, location/market trends, customer service, communication, leadership; periodic follow-up training meetings with Managers and high potentials to ensure their continued growth. Reinforced product knowledge, and brand (store appearance, merchandising etc.) and partnered with Store manager to ensure they were completing their employee training including 30-60-90 day checklists and communicating store expectations periodically. Networked to promote the brand and ensure appropriate staffing levels. Created a fun environment where associates were empowered & encouraged to make decisions resulting in increased customer service, personal/professional growth, increased job satisfaction, and higher associate retention. Responsibilities- Communicated with Area Manager, areas of opportunity in people developments, merchandising and operations. Inventory management, Merchandising, Accurate cash handling, Store opening & closing procedures, Store operations, Hiring and terminating, Payroll, ensured an excellent customer experience, provided a positive and fun work environment for workers that promoted growth and self-confidence through training, coaching. Held workers accountable for meeting store expectations and performance managing behavior.
Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

assistant manager, customer service, image, Inventory Control, managing, Merchandising, quality, sales, Shipping, Store Manager, Visual Merchandising