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Store/Training Manager Resume Example

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STORE/TRAINING MANAGER
Summary
Training Store Manager Store Manager Customer Service- Ensured consistent and quality customer service through leading by example and empowering coworkers to make decisions to meet and exceed customer needs and to resolve customer concerns in a courteous, timely and professional manner. Performance and Coaching- Maintained high standards of performance and conduct by holding everyone accountable for results and customer service expectations. Lead by example, set clear goals, provided continuous coaching, feedback, and follow-up; celebrating (recognizing) both individual and team success which resulted in a more knowledgeable team focused on meeting/exceeding visual standards, sales, and customer goals. Recruitment/Development- Hired, trained and developed new workers for stores. Used the Training Manual as a tool to ensure new manager's and potentials received training in all aspects of their positions including, analyzing sales, location/market trends, customer service, communication, leadership; periodic follow-up training meetings with Managers and high potentials to ensure their continued growth. Reinforced product knowledge, and brand (store appearance, merchandising etc.) and partnered with Store manager to ensure they were completing their employee training including 30-60-90 day checklists and communicating store expectations periodically. Networked to promote the brand and ensure appropriate staffing levels. Created a fun environment where associates were empowered & encouraged to make decisions resulting in increased customer service, personal/professional growth, increased job satisfaction, and higher associate retention. Responsibilities- Communicated with Area Manager, areas of opportunity in people developments, merchandising and operations. Inventory management, Merchandising, Accurate cash handling, Store opening & closing procedures, Store operations, Hiring and terminating, Payroll, ensured an excellent customer experience, provided a positive and fun work environment for workers that promoted growth and self-confidence through training, coaching. Held workers accountable for meeting store expectations and performance managing behavior.
Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Reliable Department Manager with [Number] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Accomplishments
  • Results- Store of the Year 2005.
  • Met/Exceeded company sales metric: ASPC- #1 in the company for 9 years, UPC- in the top 3 every year, VIP(rewards program) - # 1 in the company, Inventory- in the top 3 in the company for 6 years, Mystery shops- average 100%.
  • Received numerous customer letters for superior customer service Area Manager Mentor- Lead by example and provided support for new and existing team members surrounding execution of company directives, operations, superior customer service, and meeting and exceeding sales goals Client Relations- Promoted strong client and community loyalty through superior service, canvassing local businesses, attending chamber and mall meetings, as well as volunteering and participating in community events.
  • Recruitment/Development- Actively recruited to acquire qualified candidates for associate and management positions.
  • Provided on- going training, through observation, coaching, and feedback.
  • Recognized achievements and addressed areas of opportunity resulting in improved performance and client satisfaction Direction- Set clear goals and high standards of performance and service.
  • Monitor results; holding entire staff accountable for execution through consistent feedback, coaching and follow up.
  • Analysis- Ability to review Financial reports: P&L, Inventory, Shrink, and payroll to determine areas of success and develop action plans to address areas of opportunity to better manage the business, drive sales, and increase customer satisfaction.
  • Results- My region had "employee of the year", "Store of the year", won company contest and was recognized as top performers with company metrics: Sales, ASPC, and Inventory.
  • Help create a "Manager training" program.
Experience
Store/Training Manager, 01/2013 to 03/2016Northwest Landscape Services - Snoqualmie , WA
  • Responsible for effectively leading and managing a team including sales associates, sales supervisors and an assistant manager.
  • Trained and motivated Store Managers, Assistant Managers, and Supervisors in designated regions to maximize sales, customer service and store/company image.
Area Manager, 01/2005 to 12/2012Aaron's, Inc
  • 250 Waikoloa Beach Dr # D11, Waikoloa, HI.
  • Area Manager for the Big Island and Kauai.
  • Motivated and lead Store Manager team to maximize sales, customer service and store/company image.
Store Manager, 08/1999 to 12/2005Crazy Shirts
  • 250 Waikoloa Beach Dr # D11, Waikoloa, HI.
  • Maintained company standards and held staff accountable for providing quality customer service and achieving store/company goals.
  • Worked as a team with Merchandising, Shipping, Inventory Control, Visual Merchandising, and other designated departments to maximize sales.
Education
Bachelor's Degree:Business Management,05/1991Linfield College - City, StateBusiness Management Detailed References Sasha Dehmer, Assistant Hawaii Affordable Properties 808-937-9165 Business reference known for 10 year(s). Kelley Hanano, Flight Attendant Hawaiian Airlines 808-987-0931 Business reference known for 18 year(s).
Skills
assistant manager, customer service, image, Inventory Control, managing, Merchandising, quality, sales, Shipping, Store Manager, Visual Merchandising
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64Fair
Resume Strength
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  • Word choice
  • Measurable results
  • Strong summary
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Resume Overview

School Attended

  • Linfield College

Job Titles Held:

  • Store/Training Manager
  • Area Manager
  • Store Manager

Degrees

  • Bachelor's Degree : Business Management , 05/1991

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