store support lead resume example

Overview
• Managed department merchandising, projects, operational functions and quality assurance to company standards
Responsibilities
• Directed workflow, trained and developed new and current associates on specific job functions, customer service and technology based applications in Beauty and Jewelry departments
• Coached sales associates on product specifications, sales incentives and selling techniques to generate higher sales and service scores
• Covered HH shifts as needed for management team and responded promptly to customer issues and needs
Accomplishments
• Increased monthly sales turning bottom 50 Beauty department into top performing department in region
• Promoted to new hire orientation leader responsible for creating and executing on boarding strategies to set new hires up for success and reduce turnover rate

Overview
• Reviewed, processed and managed Philips branded audio, visual and multimedia warranty claims for dealers and service centers in Eastern Europe, Germany, France and Russia
Responsibilities
• Created updated claim handling manuals for France, Russia, Central and Southeastern Europe outlining all processing procedures based on business rules, service policies and regulations
• Generated weekly reports to verify data accuracy and provided training to dealers on correct claim submission procedures
• Maintained customer/vendor data, material, price, credit note and purchase order requests using SAP database
• Conducted internal quarterly audits to ensure proper and accurate claim processing
• Worked closely with consumer care managers in assigned regions to tackle service issues in order to ensure best possible consumer experience
Accomplishments
• Selected to assist in design and implementation to company's new eClaim management system and prepared new, comprehensive user manual that was distributed across Europe.
• Conducted remote training for all regional European and Brazilian consumer care managers on how to properly utilize and navigate new system
• Conducted thorough testing of Philips branded products and prepared detailed reports that were distributed company wide and used as template for future testing groups
• Recognized for exhibiting superior customer service and for strengthening relationships between consumer care and Europe

Overview

• Provided course planning, assistance with enrollment and support to all online undergraduate active duty, veterans and reservists located across United States as well as those deployed overseas in Europe Asia and Middle East

Responsibilities

• Responsible for caseload of 400 students and for maintaining detailed and accurate files, cases and support tickets using multiple systems
• Closely monitored at risk students and provided counseling to those not meeting satisfactory academic progress
• Conducted new student orientation sessions to assist with acclimation to University and online course environment
• Managed GoArmyEd student portal and acted as main point of contact for all portal issues

Accomplishments

• Promoted to team trainer for all new academic advisors as well as provided training to seasoned advisors on any new military processes and policies
• Appointed facility management point of contact fielding instructor concerns and worked directly with facility managers to to address those concerns
• Appointed ADA liaison ensuring any students requiring special accommodations received assistance needed
• Awarded Ron Taylor Award, one of DeVry's highest forms of recognition presented to those who have exceeded performance expectations going above and beyond daily job functions