store sales leader resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Dedicated and hardworking Store Manager ready to lead a sales team through strong communication, achieving major accomplishments, while motivating and supporting the team to provide an exceptional customer experience every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Building brand awareness
Driving business growth
Leadership development
Customer service
Visual merchandising
Supervision
Relationship development
Planning and coordination
Experience
Store Sales Leader, 09/2014 to 08/2020 The Buckle, Inc. – Berthoud, CO,
Accomplished leading store to rank among top performers in sales territory-wide. Store ranking #1 in 2019 in the Field Leadership Program along with being ranked #1 Store Sales Leader for 2019.
Achieving positive comps 10 consecutive quarters of +10% and higher
Engaged and motivated team of 15+ Style Advisors to achieve individual and store goals.
Connected with customers daily to understand needs by living company values.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Reviewed inventory and sales, tracked trends and reported on activities to senior management for use in key decision making.
Delegated tasks to employees based upon individual strengths and experience in visual merchandising.
Supervised a successful and highly organized establishment with consistentency in store standards inspections.
Hired, trained, supervised team of Style Advisors through recruitment and promotion.
Traveled within district to manage operating stores, train new managers in leadership and merchandising.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers.
Mentored newly hired Style Advisors in upselling techniques in customer service to improve sales expertise.
Reviewed reports to enhance sales performance and improve inventory management accuracy.
Maximized floor supervision by monitoring and coaching sales team with building volume inside zones, exceeding expectations and build customer relationships.
Organized and updated schedules to optimize coverage for expected customer demands.
Assistant Store Manager, 09/2013 to 09/2014 Lowe's Companies, Inc. – Edwardsville, PA,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Led teams in planning, implementation and execution of merchandising and operating initiatives such as processing markdowns and marketing.
Collaborated with Store Manager to increase sales by flat or better every month/quarter
Completed frequent walk-throughs and directed sales associates to correct issues impacting store appearance or professionalism.
Maintained retail store presentation by overseeing merchandise replenishment.
Supervised sales associates in processing credit, debit, and cash payments to streamline sales.
Collaborated with Store Manager on visual merchandising strategies to drive profitability.
Coached and developed store associates through formal and informal interactions.
Assistant Store Manager, 10/2010 to 12/2012 Lowe's Companies, Inc. – Franklin, WI,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Built proactive and strong relationships with Store Manager, District Manager, and other business agents to visually merchandise new Prototype locations within the district.
Collaborated with Store Manager to increase sales by +10% over every quarter period.
Using checklists to conduct frequent walk-throughs and correct issues impacting store appearance or professionalism.
Assisted in scheduling to promote proper and adequate staffing.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Supervised sales associates in processing credit, debit, and cash payments to streamline sales.
Certified and trained sales associates with Ear Piercing.
Assistant Store Manager, 05/2006 to 01/2009 Lowe's Companies, Inc. – Galesburg, IL,
Assisted in overall day-to-day operations of store, including continuous operations of opening and closing the store, analyzing data reports based on previous day.
Led teams in planning, implementation and execution of merchandising by creating floor plans and following planograms to complete visual merchandising updates.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Collaborated with Store Manager to increase sales by 5% over monthly period.
Completed frequent walk-throughs and directed sales team to correct issues impacting store appearance or professionalism.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Supervised sales team in processing credit, debit, and cash payments to streamline sales.
Assisted in coaching and developing sales associates through formal and informal interactions.
Provided mentorship for associates to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education and Training
Bachelor of Science: Fashion And Interior Merchandising , Expected in 12/2007 to Mars Hill University - Mars Hill, NC GPA:
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