store personnel trainer resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) XXX-1000, resumesample@example.com
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Skills
Policies implementation
Personnel engagement
HRIS applications proficient
Personnel recruitment
Team development strategies
Course design
Analytical mindset
Business Administration
Experience
09/2021 to CurrentStore Personnel Trainer Envoy Air Inc. | Belgrade, MT,
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Acted as single point of contact for customers during technical faults and security-related events.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Observed and evaluated student performance and development and provided appropriate feedback on work.
Connected with customers to provide assistance and collect feedback to optimize operations.
Resolved customer problems by investigating issues, answering questions and building rapport.
Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
Used remote login tools to assist clients with technical and product questions.
Trained employees on new software with minimum level of frustration and training friction.
Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Roleplay various scenarios with teams to build confidence in handling situations.
02/2019 to 08/2021General ManagerExpeditors International Of Washington, Inc. | Hebron, CT,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Analyzed business performance data and forecasted business results for upper management.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Worked with direct reports to develop and implement action plans, improving operating results.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Tracked monthly sales to generate reports for business development planning.
Trained employees on company procedures and worksite safety.
Analyzed quarterly sales statistics and prepared analyses for corporate management.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with an average of 40% in strong growth each quarter.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Oversaw inventory management through cycle counts, audits and shrinkage control and cutting losses by 65% over the previous year.
03/2016 to 02/2019District Sales ManagerVerizon | City, STATE,
Trained and mentored sales team members in customer relations, customer service and product placement.
Set clear objectives and helped team members develop plans to achieve quotas.
Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
Supported individual representative performance goals and division benchmarks to maximize sales performance.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Analyzed regional market trends to discover new opportunities for growth.
Formulated regional sales approach based on solid customer relationships and market-driven planning.
Negotiated and closed long-term product contracts with big-box accounts.
Recommended products and service solutions that drove revenue, reduced unnecessary cost and maximized growth.
Upgraded services with existing clients by successfully resolving customer issues.
Education and Training
Expected in to to | Southern New Hampshire University, Hooksett, NHGPA:
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