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Store Operations Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile
Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
Skill Highlights
  • Strategic planning
  • Personable
  • Team building
  • Multi-site operations
  • Process improvement strategies
  • Staff retention
  • Relationship building
  • Dedicated
  • Troubleshooting and problem solving
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Recruiting and interviewing
  • Forklift and HAZMAT certified
  • Superb management skills
  • Project budgeting
  • Organized and detail-oriented
  • Blueprint fluency
Education
Central Michigan University Mt Pleasant, MI Expected in 2006 Associate of Applied Science : Business / Construction Management - GPA :
Business / Construction Management
Minor in Safety
  • Coursework in Management
  • Coursework in Marketing and Advertising Advanced
  • Coursework in Business Administration
Core Accomplishments
  • Implementation of new MES policies that increased our YTD MES results 1.8%
  • Spearheaded an employee engagement program, resulting in a 3 % decrease in annual employee turnover.
  • Boosted customer satisfaction ratings by 10% in under 6 months.
Professional Experience
The Luxottica Group - Store Operations Manager
Auburn Hills, MI, 2016 - Current
  • Strengthened company's business by leading implementation of Inventory Control and Loss Prevention.
  • Generated new business through identifying customer service flaws and implementing new standards.
  • Accountable for Store Operations including overall customer satisfaction, logistics and loss prevention.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained all new managers on store procedures and policies.
  • Worked closely with the district manager to formulate and build the store brand.
Marriott Vacations Worldwide - Executive Team Leader
Rancho Mirage, CA, 07/2012 - 2016
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained staff on operating procedures and company services.
  • Fostered an environment which encouraged continual process improvements.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Trained, coached and mentored staff to ensure smooth adoption of new Red Card program.
  • Developed and rolled out new policies that led to 50% increase in Red Card sales and a 98% Guest satisfaction.
Esco Services - Field Manager
Salt Lake City, UT, 09/2008 - 08/2010
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Worked with construction administration consultants to plan field observations on schedule.
  • Prepared and followed through on all required punch lists.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
Skills

 Interpersonal Communication, Conflict Resolution, Client, Excellent Customer Service, Customer Support, Detail-Oriented, Direction, Staff Training, Hiring, Human Resources, Listening, Meetings, Personnel, Policies, Project Management, Quality, Sales, Staffing, Strategic, Loss Prevention, Inventory Control, Development

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Resume Overview

School Attended
  • Central Michigan University
Job Titles Held:
  • Store Operations Manager
  • Executive Team Leader
  • Field Manager
Degrees
  • Associate of Applied Science