Store Operations Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Profile
Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.
Skill Highlights
  • Strategic planning
  • Personable
  • Team building
  • Multi-site operations
  • Process improvement strategies
  • Staff retention
  • Relationship building
  • Dedicated
  • Troubleshooting and problem solving
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Recruiting and interviewing
  • Forklift and HAZMAT certified
  • Superb management skills
  • Project budgeting
  • Organized and detail-oriented
  • Blueprint fluency
Central Michigan University Mt Pleasant, MI Expected in 2006 Associate of Applied Science : Business / Construction Management - GPA :
Business / Construction Management
Minor in Safety
  • Coursework in Management
  • Coursework in Marketing and Advertising Advanced
  • Coursework in Business Administration
Core Accomplishments
  • Implementation of new MES policies that increased our YTD MES results 1.8%
  • Spearheaded an employee engagement program, resulting in a 3 % decrease in annual employee turnover.
  • Boosted customer satisfaction ratings by 10% in under 6 months.
Professional Experience
The Luxottica Group - Store Operations Manager
Auburn Hills, MI, 2016 - Current
  • Strengthened company's business by leading implementation of Inventory Control and Loss Prevention.
  • Generated new business through identifying customer service flaws and implementing new standards.
  • Accountable for Store Operations including overall customer satisfaction, logistics and loss prevention.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Trained all new managers on store procedures and policies.
  • Worked closely with the district manager to formulate and build the store brand.
Marriott Vacations Worldwide - Executive Team Leader
Rancho Mirage, CA, 07/2012 - 2016
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Trained staff on operating procedures and company services.
  • Fostered an environment which encouraged continual process improvements.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Trained, coached and mentored staff to ensure smooth adoption of new Red Card program.
  • Developed and rolled out new policies that led to 50% increase in Red Card sales and a 98% Guest satisfaction.
Esco Services - Field Manager
Salt Lake City, UT, 09/2008 - 08/2010
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Worked with construction administration consultants to plan field observations on schedule.
  • Prepared and followed through on all required punch lists.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.

 Interpersonal Communication, Conflict Resolution, Client, Excellent Customer Service, Customer Support, Detail-Oriented, Direction, Staff Training, Hiring, Human Resources, Listening, Meetings, Personnel, Policies, Project Management, Quality, Sales, Staffing, Strategic, Loss Prevention, Inventory Control, Development

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Resume Overview

School Attended
  • Central Michigan University
Job Titles Held:
  • Store Operations Manager
  • Executive Team Leader
  • Field Manager
  • Associate of Applied Science