Store Operations Manager Resume Example Twin Cities Harley Davison

STORE OPERATIONS MANAGER

Professional Summary

Results-driven retail sales/management professional determined to exceed company sales goals. Successful at leveraging financial and marketing .Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Work History

Store Operations Manager, 07/2015 to 02/2017Twin Cities Harley -Davison, Lakeville , MN

Proactively identified performance gaps among Department managers and implemented process improvements to enhance Productivity .
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of personnel .
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Completed Monthly profit and loss performance reports.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Analyzed and interpreted store trends with Talon software to facilitate planning.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Created work schedules according to sales volume and number of employees.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Rotated merchandise and displays to feature new products and promotions.
Hired, trained and evaluated personnel in sales and marketing.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Managed, hired and developed top talent to strengthen workflow and productivity.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Protected store from loss or theft by setting and enforcing clear security policies.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing Edge training and encouraging use of Customer Service and Satisfaction skills.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Established succession planning by training and mentoring 10 associates into leadership positions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Directed construction of product displays on Daily basis, following corporate planograms, promotions and seasonal trends.
Achieved consistent budget targets with optimal expense controlsand elimination of unnecessary waste.
Generated repeat business by delivering exceptional customer service and positive engagement.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Managed inventory control, cash control and store opening and closing procedures.
Planned budgets and authorized payments and merchandise returns.
Supervised guests at front counter, answering questions regarding products.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing Edge training and encouraging use of Customer service and Customer satisfaction skills.
Reconciled daily sales transactions to balance and log day-to-day revenue wit Talon Software.
Reconciled daily sales transactions to balance and log day-to-day revenue with Compton/Talon
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Boosted sales by 16% by effectively cultivating customer rapport and delivering superior customer service.
Proactively identified performance gaps among Department Managers and implemented process improvements to enhance Customer Results.
Proactively identified performance gaps among employees and implemented process improvements to enhance Sales.
Analyzed and interpreted store trends with Talon softwareto facilitate planning.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Completed Daily profit and loss performance reports.
Completed Monthly and Annual profit and loss performance reports.

Assistant to Store Owner, 01/2005 to 07/2015Twin Cities Harley-Davidson, Lakeville , MN

Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Boosted team productivity and efficiency by leveraging top-notch Sales and Service abilities.
Designed modern employee recognition program which boosted productivity and improved morale.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Supervised site investigations, reported issues and escalated those that required further assistance.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Communicated best practices among on-site and external personnel to align efforts and goals.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Defined clear targets and objectives and communicated to other team members.

Store Chain Operation , 08/1983 to 12/2006Twin Cities Leather And Boot, Hopkins, MN

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Analyzed and interpreted store trends with Comptron software to facilitate planning.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Completed Daily and Monthly and Annual profit and loss performance reports.
Oversaw, trained and encouraged Many managers and staff personal promoting culture of efficiency and performance.
Created work schedules according to sales volume and number of employees.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Determined and implemented Product or Service quality standards through Action.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across Number locations.
Planned budgets and authorized payments and merchandise returns.
Drove branch sales to achieve high ranking among 4 locations company-wide during 88-97.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Leveraged social media and brand marketing to achieve or surpass sales quota of $Amount each Timeframe.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Managed, hired and developed top talent to strengthen workflow and productivity.
Developed new store location from ground up by hiring and training efficient team.
Supervised guests at front counter, answering questions regarding products.
Generated repeat business by delivering exceptional customer service and positive engagement.
Managed inventory control, cash control and store opening and closing procedures.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Kept inventories accurate with daily cycle counts and Timeframe audits to identify and resolve variances.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Trained and supervised all new associates in grocery, produce and administrative departments.
Analyzed and interpreted store trends with Comptron to facilitate planning.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.

On Air Personality, 09/1981 to 12/1982KCHK Radio 1350 Am/95.5 Fm, New Prague, MN

Informed audience about Location events, general PSAs and music titles and artists.
Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
Built broadcast storylines to interest listeners and grow station audience.
Conferred with advertising partners to develop and deploy effective promotional strategies.
Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
Recorded ads and commercials for over Number local businesses, edited cuts and aired results on strict schedules.
Led Type team in delivery of Type project, resulting in Result.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Played Number-hour shows with on-time ad airs and strict adherence to FCC regulations.
Managed all Timeframe news announcements and scripted quick headlines for breaking news events.

Education

01/1980

Burnsville High School - Burnsville, MN

Broadcast Journalism, Broadcast Journalism, 11/1981

Brown Institute - Mpls Mn

Skills

Team leadership and coaching
Order management
Product and service sales
Hourly shift management
Operations
Merchandising
Accurate money handling
Opening and closing procedures
Bank deposit procedures
Personnel development
Team Building
Maximizing profitability

Relationship building and management
Sales expertise
Training and mentoring
Store displays
Customer Relations
Strategic thinker
Staff Management
POS systems
Staff training and development
Excellent customer service skills
Goals and performance

Resume Overview

Companies Worked For:

Twin Cities Harley -Davison
Twin Cities Harley-Davidson
Twin Cities Leather And Boot
KCHK Radio 1350 Am/95.5 Fm

School Attended

Burnsville High School
Brown Institute

Job Titles Held:

Store Operations Manager
Assistant to Store Owner
Store Chain Operation
On Air Personality

Degrees

01/1980
Broadcast Journalism , 11/1981

Store Operations Manager Resume Example

Resume Score: 80%

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