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Store Operations Manager Resume Example

Resume Score: 80%

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STORE OPERATIONS MANAGER
Professional Summary

Results-driven retail sales/management professional determined to exceed company sales goals. Successful at leveraging financial and marketing .Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Work History
Store Operations Manager, 07/2015 to 02/2017Twin Cities Harley -Davison, Lakeville , MN
  • Proactively identified performance gaps among Department managers and implemented process improvements to enhance Productivity .
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of personnel .
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Completed Monthly profit and loss performance reports.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends with Talon software to facilitate planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing Edge training and encouraging use of Customer Service and Satisfaction skills.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Established succession planning by training and mentoring 10 associates into leadership positions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Directed construction of product displays on Daily basis, following corporate planograms, promotions and seasonal trends.
  • Achieved consistent budget targets with optimal expense controlsand elimination of unnecessary waste.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Planned budgets and authorized payments and merchandise returns.
  • Supervised guests at front counter, answering questions regarding products.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing Edge training and encouraging use of Customer service and Customer satisfaction skills.
  • Reconciled daily sales transactions to balance and log day-to-day revenue wit Talon Software.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Compton/Talon
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Boosted sales by 16% by effectively cultivating customer rapport and delivering superior customer service.
  • Proactively identified performance gaps among Department Managers and implemented process improvements to enhance Customer Results.
  • Proactively identified performance gaps among employees and implemented process improvements to enhance Sales.
  • Analyzed and interpreted store trends with Talon softwareto facilitate planning.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Completed Daily profit and loss performance reports.
  • Completed Monthly and Annual profit and loss performance reports.
Assistant to Store Owner, 01/2005 to 07/2015Twin Cities Harley-Davidson, Lakeville , MN
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Boosted team productivity and efficiency by leveraging top-notch Sales and Service abilities.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Defined clear targets and objectives and communicated to other team members.
Store Chain Operation , 08/1983 to 12/2006Twin Cities Leather And Boot, Hopkins, MN
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Analyzed and interpreted store trends with Comptron software to facilitate planning.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Completed Daily and Monthly and Annual profit and loss performance reports.
  • Oversaw, trained and encouraged Many managers and staff personal promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Determined and implemented Product or Service quality standards through Action.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across Number locations.
  • Planned budgets and authorized payments and merchandise returns.
  • Drove branch sales to achieve high ranking among 4 locations company-wide during 88-97.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Leveraged social media and brand marketing to achieve or surpass sales quota of $Amount each Timeframe.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Developed new store location from ground up by hiring and training efficient team.
  • Supervised guests at front counter, answering questions regarding products.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Kept inventories accurate with daily cycle counts and Timeframe audits to identify and resolve variances.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Analyzed and interpreted store trends with Comptron to facilitate planning.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%.
On Air Personality, 09/1981 to 12/1982KCHK Radio 1350 Am/95.5 Fm, New Prague, MN
  • Informed audience about Location events, general PSAs and music titles and artists.
  • Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Conferred with advertising partners to develop and deploy effective promotional strategies.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Stayed up-to-date on all FCC requirements for various shows, adapting stories and plans accordingly.
  • Recorded ads and commercials for over Number local businesses, edited cuts and aired results on strict schedules.
  • Led Type team in delivery of Type project, resulting in Result.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Played Number-hour shows with on-time ad airs and strict adherence to FCC regulations.
  • Managed all Timeframe news announcements and scripted quick headlines for breaking news events.
Education
01/1980
Burnsville High School - Burnsville, MN
Broadcast Journalism, Broadcast Journalism, 11/1981
Brown Institute - Mpls Mn
Skills
  • Team leadership and coaching
  • Order management
  • Product and service sales
  • Hourly shift management
  • Operations
  • Merchandising
  • Accurate money handling
  • Opening and closing procedures
  • Bank deposit procedures
  • Personnel development
  • Team Building
  • Maximizing profitability
  • Relationship building and management
  • Sales expertise
  • Training and mentoring
  • Store displays
  • Customer Relations
  • Strategic thinker
  • Staff Management
  • POS systems
  • Staff training and development
  • Excellent customer service skills
  • Goals and performance
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Resume Overview

Companies Worked For:

  • Twin Cities Harley -Davison
  • Twin Cities Harley-Davidson
  • Twin Cities Leather And Boot
  • KCHK Radio 1350 Am/95.5 Fm

School Attended

  • Burnsville High School
  • Brown Institute

Job Titles Held:

  • Store Operations Manager
  • Assistant to Store Owner
  • Store Chain Operation
  • On Air Personality

Degrees

  • 01/1980
    Broadcast Journalism , 11/1981

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