Ambitious student pursuing a Masters degree in Counseling eager to contribute developed knowledge in any role, given to me. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Skills
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Retail inventory management
Reliable
Risk management
MS Office proficient
Staff training and development
Sales professional
Team-oriented
Outstanding communication skills
Accurate cash handling
Shift checklists
Employee training
Schedule management
Supervision and training
Employee development
Proficient in Microsoft Word, Excel, Powerpoint, Teams
Meticulous and organized
Organization and efficiency
Technologically savvy
Data entry
Service-oriented mindset
Multitasking and prioritization
Active listening
Point of Sale (POS) system operations
Experience
Store Operations Manager, 01/2017 - Current The Luxottica Group – Smyrna, TN,
As a Store Operations Manager, you did a little of everything. The major roles include:
Schedule orders.
Mange a team of three.
Answering Emails
Ensure KPI's were all up to date and in order.
Resolved customer problems by investigating issues, answering questions and building rapport.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Implemented succession planning by training and developing three associates into leadership positions.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corrected operational discrepancies by developing and executing process improvements.
Managed inventory tracking and physical inventory counts to minimize loss.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Waitress/Server, 01/2013 - 08/2016 Aerospace Coatings International – Oxford, AL,
As a waitress/Server at a country club the major roles were the following:
Room Service.
Catering.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Provided exceptional service to high volume of daily customers.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Reviewed identification for patrons before serving alcoholic drinks.
Entered customer food orders into computer system.
Rearranged tables and chairs, located or rolled extra silverware and prepared extra workstations to prepare for large groups.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Provided items requested by customers, including sauces and drink refills.
Monitored customer movements and quickly cleared empty tables for future customers.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Receptionist, 01/2013 - 08/2016 Inwood Country Club – City, STATE,
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered Phones.
Answered and directed incoming calls using multi-line telephone system.
Scheduled and confirmed appointments.
Directed and oversaw daily activities of office personnel.
Maintained daily calendars, set appointments with clients and planned daily office events.
Entered data in Excel software to keep records of Appointments and Reservations information.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted incoming mail and directed to correct personnel each day.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during peak rush hours.
Gathered, sorted, distributed and sent mail and packages.
Education and Training
High School Diploma: , Expected in 06/2012 - Lawrence High School - Cedarhurst, NY, GPA:
Bachelor of Arts: Psychology, Expected in 05/2017 - SUNY Potsdam - Potsdam, NY GPA:
Master of Arts: Counseling And Mental Clinical Health Counseling, Expected in - University of Phoenix - Tempe, AZ GPA:
Activities and Honors
Member, Alumni Association (Phi Kappa Pi)
Member, The National Society of Leadership and Success
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