Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious student pursuing a Masters degree in Counseling eager to contribute developed knowledge in any role, given to me. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Retail inventory management
  • Reliable
  • Risk management
  • MS Office proficient
  • Staff training and development
  • Sales professional
  • Team-oriented
  • Outstanding communication skills
  • Accurate cash handling
  • Shift checklists
  • Employee training
  • Schedule management
  • Supervision and training
  • Employee development
  • Proficient in Microsoft Word, Excel, Powerpoint, Teams
  • Meticulous and organized
  • Organization and efficiency
  • Technologically savvy
  • Data entry
  • Service-oriented mindset
  • Multitasking and prioritization
  • Active listening
  • Point of Sale (POS) system operations
Store Operations Manager, 01/2017 - Current
The Luxottica Group Smyrna, TN,

As a Store Operations Manager, you did a little of everything. The major roles include:

  • Schedule orders.
  • Mange a team of three.
  • Answering Emails
  • Ensure KPI's were all up to date and in order.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Implemented succession planning by training and developing three associates into leadership positions.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Waitress/Server, 01/2013 - 08/2016
Aerospace Coatings International Oxford, AL,

As a waitress/Server at a country club the major roles were the following:

  • Room Service.
  • Catering.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Entered customer food orders into computer system.
  • Rearranged tables and chairs, located or rolled extra silverware and prepared extra workstations to prepare for large groups.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Provided items requested by customers, including sauces and drink refills.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Receptionist, 01/2013 - 08/2016
Inwood Country Club City, STATE,
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered Phones.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Directed and oversaw daily activities of office personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Entered data in Excel software to keep records of Appointments and Reservations information.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Gathered, sorted, distributed and sent mail and packages.
Education and Training
High School Diploma: , Expected in 06/2012
Lawrence High School - Cedarhurst, NY,
Bachelor of Arts: Psychology, Expected in 05/2017
SUNY Potsdam - Potsdam, NY
Master of Arts: Counseling And Mental Clinical Health Counseling, Expected in
University of Phoenix - Tempe, AZ
Activities and Honors
  • Member, Alumni Association (Phi Kappa Pi)
  • Member, The National Society of Leadership and Success

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School Attended

  • Lawrence High School
  • SUNY Potsdam
  • University of Phoenix

Job Titles Held:

  • Store Operations Manager
  • Waitress/Server
  • Receptionist


  • High School Diploma
  • Bachelor of Arts
  • Master of Arts

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