Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Enthusiastic Health Coach eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Motivational Interviewing and Behavioral Change and training in Health Coaching. Motivated to learn, grow and excel in Noom Inc.
Skills
- Excellent customer service skills
- Goals and performance
- Relationship building and management
- Goal establishment and monitoring
- HIPAA compliant
- Operational improvement
- Training and development
- Maximizing profitability
- Team leadership and coaching
- Developing educational materials
- Communications
Education
University of Western States Remote, Expected in 2020 ā ā Master's of Science : Sport Psychology & Nutrition - :
- Coursework in: Behavior Change, Motivational Interviewing, Nutrition Supplementation and Mental Skills Preparation.
Missouri Southern State University Joplin, MO Expected in ā ā Bachelor's of Science : Psychology - :
- Minored in Nutrition and Kinesiology
- Thesis: Goal Setting and Activity Tracking Effects Running Distance
- Member of Psi Chi Honors Society
- Graduated with 3.5 GPA
- Coursework in Behavioral Psychology, Clinical Psychology and Research Methods
Certifications
- ISSA Certified Personal Trainer (CPT) - Feb 2020 - Present
- PTA Global Certified Personal Trainer (CPT) - May 2020 - Present
- PTA Global Certified Exercise & Stress Management Specialist - May 2020- Present
- First Aid/CPR Certified - Feb 2020 - Present
- Certified Profile by Sanford Health & Lifestyle Coach - April 2018 - Present
Work History
Amita Health - Store Operations & Coach Development Manager
Anderson, IN, 07/2018 - Current
Anderson, IN, 07/2018 - Current
- In 3 months increased sales by 67.4%
- Increased New Memberships by 60%
- In 3 months increased completed member appointments by 52.9%
- In 3 months increased new members by 53.8%
- Improved workplace culture and members customer service experience
- 95% conversion rate of consultations to new member sales
- Maintained all coaching staff and members' documentation in an organized manner
- Have implemented and trained new employees of my own store and 6 other stores
- Maintained member interest and restarted old members while generating new members
- Developed and rolled out new policies and procedures for coaching staff and member base to help retain staff and members
- Have kept member base consistently for the last 2+ years and continued to gain new members at the same time
Life Time - Health Coach
Eagan, MN, 04/2018 - Current
Eagan, MN, 04/2018 - Current
- Utilized Motivational Interviewing strategies to enhance the members' satisfaction and reach optimal behavior change
- Assisted members in finding new ways to inspire healthier habits
- Conducted initial member assessment and analysis, prepared member applications, and performed pre-member consultations
- Recommended nutrition and fitness modifications to improve overall health of members
- Maintained records of members' health progress and compared to health goals
- Coached 50+ members by developing health goals and action plans
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Abc Appliances And Repair Services - Certified Personal Trainer
Tampa, FL, 02/2020 - Current
Tampa, FL, 02/2020 - Current
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Promoted safe and interactive environment for club clients and members.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Executed improvements through scheduling processes across 25 client calendars and wellness plans.
- Screened clients and performed client assessments.
- Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
- Curbed learning time by effectively developing customer rapport and training clients.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
American Eagle Outfitters - Assistant Store Manager
City, STATE, 02/2017 - 04/2018
City, STATE, 02/2017 - 04/2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Answered questions about store policies and concerns to support positive customer experiences.
- Onboarded new employees, including training, mentoring and new hire documentation.
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School Attended
- University of Western States
- Missouri Southern State University
Job Titles Held:
- Store Operations & Coach Development Manager
- Health Coach
- Certified Personal Trainer
- Assistant Store Manager
Degrees
- Master's of Science
- Bachelor's of Science
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