store manger resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Dedicated manager with more than 17 years of experience in all operations and team leadership. Well-versed in customer service and management to boost store profits.
Skills
Store appearance and merchandise
Store display creation
Store merchandising
Store improvement skills
Store maintenance
Maintaining store appearance
Store management
Store organization
In-store event promotion
Stored goods retrieval
Store planning
Daily store activities
Store opening and closing
Store displays
Store activity coordination
Storefront building
Store Promotions
In-store displays
Store opening/closing procedures
Store operations
Store presentation
Work History
STORE MANGER, 02/2018 - 03/2020 Umpqua Bank – Hillsboro, OR,
Created work schedules according to sales volume and number of employees.
Completed PNL profit and loss performance reports.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Trained and supervised all new associates in grocery, produce and administrative departments.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Planned budgets and authorized payments and merchandise returns.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Generated repeat business by delivering exceptional customer service and positive engagement.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Hired, trained and evaluated personnel in sales and marketing.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Protected store from loss or theft by setting and enforcing clear security policies.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Developed new store location from ground up by hiring and training efficient team.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Managed, hired and developed top talent to strengthen workflow and productivity.
Supervised guests at front counter, answering questions regarding products.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Saved $product by implementing cost-saving initiatives that addressed long-standing problems.
Developed team communications and information for staff meetings.
Increased customer satisfaction by resolving customer issues.
Monitored social media and online sources for industry trends.
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled [Number] calls per day to address customer inquiries and concerns.
Resolved all problems, improved operations and provided exceptional client support.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with great customers to understand needs and provide excellent service.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
ASST. MANAGER/ STORE MANAGER, 06/2002 - 09/2015 KFC MITRA – City, STATE,
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
High School Diploma: , Expected in 06/1989 - Pennsauken High School - Pennsauken, NJ GPA: Status -
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