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Store Manager Trainer Resume Example

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STORE MANAGER TRAINER
Professional Summary

Multi-talented, passionate, self driven and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Sales
  • Cash Handling
  • Merchandising
  • Exceptional time management skills
  • Customer-oriented
  • Data Analysis
  • Inventory Management
  • Scheduling
  • Operations management
  • Administrative support
  • Team building
  • Training
  • Operational Improvement
Work History
Store Manager Trainer, 08/2014 to Current
Starbucks – Austin, TX
  • Managed scheduling and task delegation for 30+ partners.
  • Volunteered to assist District Manager with developing future leaders project, demonstrating willingness to learn new tasks and increase skill levels.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Shift Supervisor, 10/2010 to 08/2014
Starbucks – Killeen, TX
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Worked with team members to improve performance and implement training updates.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
New Patient Coordinator, 02/2008 to 10/2010
Dental One Associates Of Georgia – Atlanta, , GA
  • Balanced deposits and credit card payments each day.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Generated monthly statements to check outstanding balances.
  • Reviewed daily care slips for doctors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Compiled and reviewed medical charts.
  • Explained plans for treatment and payment options.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts: Business Administration And Management, 05/2018
Central Texas College - Killeen, TX
Accomplishments

Manager of the Quarter, 2019

  • Supervised team of 45 staff members.
  • Increased sales 10% over year
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Resume Overview

Companies Worked For:

  • Starbucks
  • Dental One Associates Of Georgia

School Attended

  • Central Texas College

Job Titles Held:

  • Store Manager Trainer
  • Shift Supervisor
  • New Patient Coordinator

Degrees

  • Associate of Arts : Business Administration And Management , 05/2018

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