store manager trainer resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Multi-talented, passionate, self driven and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Sales
Cash Handling
Merchandising
Exceptional time management skills
Customer-oriented
Data Analysis
Inventory Management
Scheduling
Operations management
Administrative support
Team building
Training
Operational Improvement
Work History
08/2014 to Current
Store Manager TrainerUno Pizzeria & Grill – Millbury, MA,
Managed scheduling and task delegation for 30+ partners.
Volunteered to assist District Manager with developing future leaders project, demonstrating willingness to learn new tasks and increase skill levels.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Created and enforced detailed organization processes to increase quality service standards.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Completed store opening and closing procedures, including setting up registers and checking products.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Applied security, safety and loss prevention strategies during shifts.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Worked with team members to improve performance and implement training updates.
Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Helped store management meet standards of service and quality in daily operations.
Answered questions about store policies and concerns to support positive customer experiences.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
02/2008 to 10/2010
New Patient CoordinatorDental One Associates Of Georgia – City, STATE,
Balanced deposits and credit card payments each day.
Reviewed and corrected claim errors to facilitate smooth processing.
Generated monthly statements to check outstanding balances.
Reviewed daily care slips for doctors.
Assisted patients in filling out check-in and payment paperwork.
Compiled and reviewed medical charts.
Explained plans for treatment and payment options.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 05/2018 to to
Associate of Arts: Business Administration And Management Central Texas College - Killeen, TX GPA:
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