More than twenty years working as a Store Manager and District Manager for retail grocery stores, retail petroleum / convenience stores in South Florida and ten years of establishing and operating a full service RV resort in Georgia which included a convenience store, full service café, gift shop and a full liquor service night club. Recognized for practicing and delivering unparalleled customer service while maximizing profits for the retail establishment and delivering the best possible value to its customers.
Areas of expertise include:
I was hired into the position as Store Manager Trainee to be promoted to Store Manager at a later date depending on which stores had unfilled positions for Store Managers and the location of these stores that had vacancies. Throughout my employment with Murphy's it has become more apparent that in order for me to be assigned a store to manage that I would have to be willing and available to transfer out of state where currently there are vacancies available for the store manager position.
My primary responsibilities were to mirror the store manager to learn Murphy's policies and procedures for the hiring and developing of store staff, scheduling staffing according to location staffing requirements, setting and achieving financial goals for our location, maintaining shortage controls, maintaining inventory and product merchandising, maintaining quality controls for food service, maintaining compliance of regulatory requirements petroleum sales, maintaining competitive pricing strategies for petroleum sales and most importantly, maintaining and modeling as an example the best customer service practices.
South Prong Creek Inc. was a Georgia Corporation that I established in 2002. The corporation was a full service RV resort that included RV site rentals, cabin rentals and tent site rentals located on 150 acres in Unadilla, Georgia. In addition to the site rentals the resort also operated an onsite convenience store, Gift shop, full service café and a full liquor night club, all of these retail outlets were owned and operated by the corporation.
When I created the corporation I began by purchasing 150 acres of raw land and developed the property into the resort that it is today. I followed a detailed business plan that I developed during the course of ten years which included the hiring of staff, the planning and building of the facilities, the establishment of sales goals for every department and overall operations of the entire resort.
Without going into too much detail about the operations of the resort I will say that the corporation was profitable in its third year of operation and every year after with gross sales peaking in 2007 at $685,000.00 for the fiscal year ending November 2007.
Due to the nature of the business which was mainly recreational we depended greatly on the disposable income from our customers, discretionary income that fewer and fewer customers had to spend after 2008 due to the state of the economy. As a result sales began to fall in 2008 and each year that followed due to the continued poor economic status of our country and the effects the poor economy had on our customers.
Due to the corporations limited capital reserve which was not sufficient to sustain a continued sales decrease which would eventually lead to a net operating loss the decision was made to sell the corporation in 2010. A successful sales transaction was concluded in late 2011 to a much larger RV park corporation that afforded me the opportunity to recover a good portion of my initial investment.
I held this position in the corporate offices in Davie, Florida and reported directly to the market manager, Sean Gavin.
My primary responsibilities were thirteen stores in the Ft. Lauderdale area, nine of which were referred to as gas stores because they also sold petroleum products at their location.
I supervised the managers at these stores and assisted and provided support for them in the hiring and developing of their staff, setting and achieving financial goals for their location, controlling shortage at their locations by insuring that all required shortage controls were maintained according to company policies, insuring that sufficient inventories and product merchandising was maintained throughout the store, maintaining quality controls for food service, insuring that regulatory compliance for gasoline sales, with gasoline pricing strategies at gas locations and most important, maintaining the best customer service practices at each location.
I was hired into the position as Store Manager Trainee and participated in a company training program that was for a period of 6 weeks that consisted of both classroom and in store training. Upon completion I was then promoted to Store Manager and assigned a store which also sold gasoline in Wilton Manors, Florida.
My primary responsibilities were to hire and develop staff for my store, schedule staffing according to store needs, set and achieve financial goals for my store, maintain shortage controls, maintain inventory and product merchandising, maintain quality controls for food service, maintain regulatory compliance for gasoline sales, maintaining competitive gasoline pricing strategies and maintain and model the best customer service practices.
I held this position in a store located in Coral Springs, Florida, and reported directly to the store manager, Jim Abrams.
My primary responsibilities were the overall store operations which included hiring and training store staff, scheduling store staff, maintaining product inventory and merchandising, maintaining shortage controls, maintaining quality assurance standards and most importantly setting the standard for superior customer service practices.
I held this position in a store located in Coral Springs, Florida, and reported directly to the Assistant Manager, Jim Flout and Store Manager, George Pepper.
My primary responsibilities were to assist the Assistant Store Manager with the overall store operations which included hiring and training store staff, scheduling store staff, maintaining product inventory and merchandising, maintaining shortage controls, maintaining quality assurance standards and most importantly setting the standard for superior customer service practices.
I held this position in several different stores in Lakeland, Florida, Lake Wales, Florida and the South Florida area. I worked in several different stores as during this time period I was still in High School working part time and then later attended college working part time.
My primary responsibilities were placing orders for different sections of the store and then stocking the product to the shelves. In addition customer service was always of the highest priority.
Webber College, Babson Park, Florida Equivalency: Associate of Science in Business Administration Economics Business Administration'
Customer Service, Food Service, Inventory Merchandising, Product Pricing, Retail Sales plans, Staffing according to sales, Regulatory Compliance, Training, Employee Coaching and documentation, Petroleum sales and competitive pricing, budgeting and establishing goals by department and overall location, establishing business sales plans, buying/procurement of inventory, loss prevention, new product introduction, point of sale, problem solving, quality Assurance, quality Assurance Standards, retail marketing, retail petroleum marketing.
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