Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 17 years in the field.
An articulate and helpful professional with outstanding oral and written communication skills. Committed to providing thorough training in order to reduce turnover and save money.
Skills
Leading a team of almost 90 employees in 6 stores
Team leadership
Merchandising and displays
Employee training
Quick learner
Store management
Upselling techniques
Outgoing and energetic
Ordering and invoicing
Time management
Loss prevention training
Management
Decision-making
Cash handling expert
Inventory control
Prioritizing
Multitasking
Problem-solving
Accurate money handling
Training personnel
Competition evaluation
Employee training and hiring
Experience
Store Manager/ Store Manager Trainer, 01/2020 to Current Valet Living – Plymouth, MA,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Implemented succession planning by training and developing associates into leadership positions.
Area Supervisor, 08/2013 to 11/2019 A Wireless – Granite Falls, NC,
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Determined performance benchmarks and completed ongoing evaluation of employee work.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Returned change and currency and processed debit and credit card payment.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Recruited, hired and trained new employees as well as continuous training of current employees.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Led and developed management team of 6 managers and 6 assistant mangers at 6 different stores.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Store Manager, 01/2002 to 07/2011 Speedway LLC – City, STATE,
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Created work schedules according to sales volume and number of employees
Rotated merchandise and displays to feature new products and promotions
Cooperated with staff and clients to achieve customer service goals and surpass team objectives
Hired, trained and evaluated personnel in sales and marketing
Completed all point of sale opening and closing procedures, including counting contents of cash register
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Trained and developed new associates on POS system and key sales tactics, which improved process flows
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Minimized on-site cash with frequent deposits and high accuracy in predicting operations
Reported to district manager regarding all store and staff issues, financial goals and sales
Protected store from loss or theft by setting and enforcing clear security policies
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
Rotated stock to ensure optimum appeal and minimize shrinkage
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
Generated repeat business by delivering exceptional customer service and positive engagement
Education and Training
High School Diploma: , Expected in 05/1993 Elston High School - Michigan City, iN, GPA:
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