Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 17 years in the field.

An articulate and helpful professional with outstanding oral and written communication skills. Committed to providing thorough training in order to reduce turnover and save money.

  • Leading a team of almost 90 employees in 6 stores
  • Team leadership
  • Merchandising and displays
  • Employee training
  • Quick learner
  • Store management
  • Upselling techniques
  • Outgoing and energetic
  • Ordering and invoicing
  • Time management
  • Loss prevention training
  • Management
  • Decision-making
  • Cash handling expert
  • Inventory control
  • Prioritizing
  • Multitasking
  • Problem-solving
  • Accurate money handling
  • Training personnel
  • Competition evaluation
  • Employee training and hiring
Store Manager/ Store Manager Trainer, 01/2020 to Current
Valet LivingPlymouth, MA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented succession planning by training and developing associates into leadership positions.
Area Supervisor, 08/2013 to 11/2019
A WirelessGranite Falls, NC,
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Returned change and currency and processed debit and credit card payment.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Recruited, hired and trained new employees as well as continuous training of current employees.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Led and developed management team of 6 managers and 6 assistant mangers at 6 different stores.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Store Manager, 01/2002 to 07/2011
Speedway LLCCity, STATE,
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Created work schedules according to sales volume and number of employees
  • Rotated merchandise and displays to feature new products and promotions
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives
  • Hired, trained and evaluated personnel in sales and marketing
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Protected store from loss or theft by setting and enforcing clear security policies
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Rotated stock to ensure optimum appeal and minimize shrinkage
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
  • Generated repeat business by delivering exceptional customer service and positive engagement
Education and Training
High School Diploma: , Expected in 05/1993
Elston High School - Michigan City, iN,

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School Attended

  • Elston High School

Job Titles Held:

  • Store Manager/ Store Manager Trainer
  • Area Supervisor
  • Store Manager


  • High School Diploma

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