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Store Manager/Sales Manager Resume Example

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STORE MANAGER/SALES MANAGER
Professional Summary

Results-focused Supervisor offering 5 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Work History
American Freight Furniture and Mattress - Store Manager/Sales ManagerMontgomery, AL12/2016 - Current
  • Recommended products based on customer needs and desires, answered questions regarding products Maintained a knowledge of sales, promotions, store policies, and security practices Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders Sold products such as furniture and appliances creating contracts, arranged financing options for customers Provided knowledgeable, honest, and superior customer service.
  • Completes store operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains store staff by recruiting, selecting, orienting, and training employees.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Convergent, Sprint - Customer Service RepresentativeMontgomery, AL05/2015 - 12/2016
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Accomplishments I've maintain one of the highest DPC's(Dollars Per Call) on the sight, also i've been award highest DPC for the month 3 months in a row.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Resolved customer complaints and addressed emergency requests and needs.
The Blood Center - Manufacturing & Distribution SpecialistNew Orleans, LA06/2013 - 05/2015
  • Prepare blood and blood products - Perform the lab audit process which includes the quarantine, release and disposal of blood products based on disease testing results - Filter blood using dockable filters to provide ukulele-reduced products - Perform general maintenance and cleaning of instruments and department - Data processing and input - Label all available apheresis products and quarantine/discard products, as necessary.
  • Perform component collection, processing, manufacturing, and labeling to include the preparation of red blood cells, fresh frozen plasma, recovered plasma and apheresis platelets, and plasma.
  • Ensure appropriate weekly blood component quota compliance is met and shipped within the requisite time frame.
  • Store blood and manufactured products under appropriate conditions and quarantine blood components, if applicable.
  • Coordinate with supervisor in planning work flow and duty schedules for assigned section(s).
  • Perform records review, labeling, and lot release of all manufacturing records. Review documentation for completion and compliance with accreditation and licensure requirements; verify suitability of products released based upon review.
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
Skills
  • Sales (5 years)
  • Scheduling (4 years)
  • Merchandising
  • Team Building
  • Retail Management (4 years)
  • Recruiting (4 years)
  • Store Management Experience
  • Sales Management (4 years)
  • Management (4 years)
  • Profit & Loss (4 years)
  • Assessments
  • Sales Skills — Proficient
  • August 2020
  • Influencing and negotiating with customers
  • Full results: Highly Proficient
  • Supervisory Skills: Motivating & Assessing Employees — Highly Proficient
  • August 2020
  • Motivating others through feedback to identify improvements or corrective actions.
  • Full results: Highly Proficient
  • Additional Information
  • SKILLS
  • Ability to Work in a Team Structure.
  • Ability to Verbally Communicate with Persons Inside and Outside the Organization
  • Ability to Make Decisions and Solve Problems
  • Ability to Obtain and Process Information
  • Ability to Plan, Organize and Prioritize Work
  • Ability to work with operating systems, including Windows, and Microsoft Office.
  • ADDITIONAL SKILLS
  • Adobe Suites
  • Microsoft Suite
  • Adobe, Delivery, Operating systems, Sales
  • Coaching, Financing, Policies, Sales Skills
  • Contracts, Team Building, Pricing, Sales Management
  • Counseling, Merchandising, Profit, Scheduling
  • Clients, Microsoft Suite, Quality, Supervisory Skills
  • Client, Microsoft Office, Recruiting, Telephone
  • Customer service, Windows, Reporting, Training employees
  • Data processing, Negotiating, Retail Management
  • Sales expertise
  • Store presentation
  • Territory Management
  • Sales Reporting
  • Strategic Planning
  • Direct sales
  • Accomplished manager
  • Coaching and mentoring
Education
Alabama State UniversityMontgomery, ALBS: Business
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Resume Overview

Companies Worked For:

  • American Freight Furniture and Mattress
  • Convergent, Sprint
  • The Blood Center

School Attended

  • Alabama State University

Job Titles Held:

  • Store Manager/Sales Manager
  • Customer Service Representative
  • Manufacturing & Distribution Specialist

Degrees

  • BS : Business

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